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Business Profile

Rental Listings

Airport Van Rental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented two vans through this company at the start of June. During which time we experienced major safety issues with each of the vans. I reached out to the company while it was going on to document, and after our rental was over I summarized the events and requested a refund. Since then, I have not heard a single peep from the company, despite calling and email multiple times. Even if the answer to the refund is a NO, I would be okay with that - but they are not even acknowledging my attempts to get in contact with them. When I call the national company, they tell me that there's nothing they can do since its through the SLC branch and that branch is a remote branch there's nothing they can do but ping them.

    These were the issues we encoutnered:
    The issues we encountered are as follows:

    Van 1 (License Plate: ******):
    - Drivers seat was unable to be adjusted moving forward or backwards. While uncomfortable, luckily the van driver was able to make this work with her height but this is such a horrendous safety hazard.
    - AC working in this van at 50% capacity and not coming out in all of the front vents. While not an issue in the winter, this was a massive problem and safety concern in 90-100 degree temperatures.

    Van 2 (License Plate: *******):
    - Low oil light came on at 10:30 AM Friday - after literally only picking the van up. While in normal circumstances this probably would be okay to ignore and deal with after returning the vehicle we learned it was in fact an oil leak.
    - The attached/below video highlights the oil LEAK our van experienced which is such a massive safety concern. We were at this location for 5 minutes and that is the amount of oil that had come out.
    - Because we were in the road driving mountain passes, we opted to buy more oil for the van to get us safely where we needed to go. The attached/below picture of the receipt of this oil that I expect reimbursement from AVR on.

    There was an OIL LEAK and the company won't respond.
    Thank you.

Airport Van Rental is NOT a BBB Accredited Business.

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