We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tablet Equipment

Smart Tech Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for Smart Tech Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smart Tech Wireless, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on the 8th of June I took my celero 5g+ to Smart Tech Phone Repair (SIT&ER, LLC) in west valley and he told me that it would be 70 dollars to fix my screen that's the only thing that was wrong with my phone and I have people at my work and at home that can back that up anyhow i left came back in about 2 hours and got my phone paid 70 dollars left got to 7200 south and realized my thumb print wasn't working so i called he told me to come back opened the phone back up plugged it back in and in the process messed up the ear speaker didn't realize it till i got home came back in tried to fix it but didn't a day and a half later the screen popped off took it back in now the ear speaker and speaker phone part doesn't work he took it back apart glued the screen back on thought everything was ok told him to order the other parts got home and found out it no longer charges so i messaged him and told him that i didnt want to spend a bunch of money on this phone due to an upgrade coming up so i wanted half of my money back cause he destroyed my phone more then he fixed it and he said that it was my fault the phone was messed up and the only way to get my money back is if i gave him my phone to take the screen back off and him keep all the parts and give the phone back with no screen on it

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business did not complete the job they promised. He replaced my screen and it was causing more issues to my phone and he promised to replace the screen one more time and stopped responding to my messages and blocked me. Extremely unprofessional. I provided screenshots showing him promising to replace my screen again and he never did he just stopped answering me calls. I would like a 120$ refund for my inconvenience and time wasted.

    Smart Tech Wireless, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.