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Business Profile

Tents

Oztent Usa, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Oztent RX-5 tent for about $2,500, advertised as a durable, all-weather camping tent. On its first use, the tent had major failures, including leaking through seams and zippers, a torn rainfly, bent grommets, and a full structural collapse under light rain and wind. These defects made the tent unusable and unsafe, clearly due to manufacturing faults, not user error.

    Oztent’s warranty states customers are entitled to a replacement or full refund for major failures and compensation for foreseeable loss or damage.

    After discovering the defects, I contacted Oztent customer service daily by phone and email, providing photos and proof of purchase. Despite this, the company has not issued a refund, replacement, or return shipping label. Their replies have been generic and dismissive, ignoring the major failure.

    I have also asked family members internationally to contact them, but no resolution has been reached.

    Because of the defective product and Oztent’s refusal to honor their warranty, I have been left with an unusable tent and financial loss, causing significant frustration.

    I request the BBB’s help in enforcing Oztent’s warranty, obtaining a full refund, and ensuring return shipping costs are covered by the company.

    Please let me know if you need further information or documentation.

    Thank you for your assistance.

    Sincerely,
    ***** ******* ********************* ************ Order #: **** USA

Oztent Usa, Inc. is NOT a BBB Accredited Business.

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