We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Therapy

Ketamine SLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapy.

Complaints

This profile includes complaints for Ketamine SLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ketamine SLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 21, 2023 I started ketamine treatments, I was doing 6 treatments in 3 weeks which was what I was advised to do for the best results. I paid $1900 up front that day- in hopes of getting the insurance to process the transaction as soon as possible (as it takes them 30-45 days to get the claim taken care of). I told the staff there that was my intention. They originally gave me a itemized receipt after the 4th treatment, but I needed all of them as I was trying to get the claim started. I heard through the grapevine that all treatments have to be completed in order to get an itemized receipt for the money I paid up front, day I started. So I waited until 3/9/23 (when I finished) and requested it again. I spoke to two people who said they have asked for it. 7 days later I start wondering where it is, the last time I asked for it they got it to me within a couple days. Then they tell me it takes 7-10 days. Regardless, I sent an email 3/17/23 to Nic (I believe the owner) and well as the box I got it from the last time. Still..no response I tried calling multiple times, left a couple voice-mails still nothing. Yesterday 3/22 I changed my review saying they are a shady company. Then, I finally got results. I called in again, spoke to Nic and he said he'd have it sent out right away. He called me again today telling me they replied to my email 3/17 (I've checked all boxes-nothing). He said maybe "its their servers."Then later today he replied to my review saying he was that he was glad to have a conversation today to clarify it was sent out last week as well as today. Since I can't reply to his reply on the review, I will say it here. I never received the itemized receipt, not until yesterday. It took them 13 days to get me the receipt after many phone calls and a couple emails later, and finally what worked- a bad review. People need to be aware of this. That isn't right. Then him lying was over the top for me. Not a good company to work with.

      Business Response

      Date: 03/24/2023

      We have record that Ms. ******’s itemized receipt was sent out via email on 3/17 and again on 3/22. She did request it on 3/9 with standard processing time being 7 to 10 business days which would have given us until 3/23 to complete the request. Each time she requested the receipt she was reminded of this time frame. 


      Her negative review did bring our attention to the issue and prompted a call on 3/23 because our records show it was taken care of twice. The information was presented to her in the phone call on 3/23, including advising her to check her spam/junk folder for the email. The issue was resolved and she did not report any other questions, complaints, or issues for us to address at that time and thanked the person she spoke with. Based on the resolution from the phone call we replied to her google review stating that we were happy to get it settled.

      Customer Answer

      Date: 03/24/2023


      Complaint: ********

      I am rejecting this response because: I would like proof that they sent me the email on 3/17, please post the proof, obviously I don't have it. I told Nic on the phone I hadn't received the email, he told me to check other boxes, whichI did after the call. He blamed his servers while we were on the phone. Maybe listen to the phone call, apparently they are all recorded? But I feel the company should post the proof of the email that was sent to me on 3/17. They did not send it to me. They may have said 7-10 business days, but he lied about sending me the information, which is not okay. Especially when the first time I received the itemized receipt only took 2 days, unfortunately it was only partial what I paid, I needed the whole thing. Regardless, they aren't being honest and need to own that or show the proof. Once I see the proof, I'll let it go.

      Sincerely,

      ***** ******

    Ketamine SLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.