We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Adult Family Homes

Atria Senior Living Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Family Homes.

Complaints

This profile includes complaints for Atria Senior Living Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Atria Senior Living Group, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 8 months ago I filled out two forms to be allowed to have a walk in tub put into my apartment. Medical reasons were included plus a letter from my doctor. I NEVER received any kind of ackowledge from any one. I followed it up a month ago. I want a response. Thank you.

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 18th, 2024 I accepted a job offer working from home remotely for "Atria Senior Living". I was speaking to a "Taylor K*****" through Microsoft Teams, she stated she was in the HR department. They wanted to set me up as a new employee so they requested all of my information, Full name, DOB, Address and asked me that I send them a picture of my CA Driver's license and my Social security card. After that, on February 19th, "Taylor K*****" said that the "Accounting department" would be emailing me a check to print out and do a mobile deposit to my NFCU account so I could purchase my work items. I wasn't able to access my mobile app at the time so they had asked for my user and password to see if they could just deposit the check from their end. They weren't able to deposit the check on their end thru my NFCU account either. Then on February 23rd, they asked for my user and password to my Verizon account so they could just purchase the equipment for me utilizing their company card. 2 new iphones, a pair of Beats Fit Pro, and an iPad were ordered to be delivered to my house. After obtaining the items from Verizon on February 27th, they told me I needed to send them to the "IT company" in Houston, Texas right away, so they can add the software to the devices and send it back to me so I can start working from home. I went to Fedex on March 2nd @ 9:30AM to send the items to the IT company in Houston, Texas. I received an update from Fedex that the items were delivered on March 7th to the "IT company" I shipped it to(M three Tech Address: **** ****** ******* ***** ***** ***, Houston, Texas 77083). Then I was informed that the items were missing from "Taylor K*****" from the HR department and they are notifying UPS that the items were missing. I sent the items thru FEDEX!! This is when I knew I got scammed! This entire experience has affected my credit score and added $3727 in fraudulent charges on my personal phone account ! With $949.65 that was due on 04/27/24.

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/23 I was issued a check by Atria. It was issued to me (****** ******). I am the financial power of attorney for my mother ****** *********. That check bounced due to insufficient funds on 12/6/23
      - I submitted out an ACH form and voided check on 12/19/23
      -I was told it would take “a few days” for the money to be deposited into my account.
      -As of today 12/27/23, the funds have not been deposited.

      -On 11/19/23, I was issued a check on behalf of my father, ******* *********.
      -I am the financial Power of Attorney for my father. Atria has my FPOA on file.
      -On 12/19/23, I was informed by Irina
      A*******, that I should not attempt to deposit the check as all checks issued by the Atria during the two week time period in which that check was issued, are faulty.
      - I requested that the funds be deposited via ACH.
      -As of today 12/27/23, the funds have not been deposited.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, ****** **** *****, died February 23, 2023 at Rocky Ridge Retirement Community, in Hoover, Al, which is owned by Atria Senior Living.
      On the first of April I received a check for $1018.86 for the remainder of the month rent. The check was made out to:
      Estate of ****** *****
      C/O ******* *********
      My address

      By the time the check came her bank accounts had been closed. No bank will cash or deposit it the way it's written. I have called Corporate and left many messages which have NEVER been returned. I have tried working with the Rocky Ridge Community to no avail. I have sent death certificates and Will copies but still NO help nor calls back

      I need this check rewritten to me or my brother or both of us to pay some remaining bills.

      I NEED THIS CHECK REWRITTEN!!

    • Initial Complaint

      Date:03/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atria's Senior Living facility in Bolingbrook, IL should be investigated, especially its billing practices. Their rep. they lost my deposit check which their employee handled. I incurred a $25 bank fee to cancel the check and reissue it. they wouldn't admit that their employee was at fault (There are additional monies involved not mentioned in this excerpt). Management treated me terribly after I asked for two levels of care to be eliminated. Atria dragged its feet on this request. Naturally, they didn't want to give me the money back and I haven't seen the money on the latest statement I received from them. They say I owe money yet they can't really prove to my satisfaction that I do. I am confident Atria owes me. I would like their corporate office to connect with me. There are some serious issues at the Bolingbrook, IL facility. But trying to speak to someone is impossible. I am requesting that Atria corporate call me to discuss a serious problem.

    Atria Senior Living Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.