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Business Profile

Apartment Rental Services

Rentler.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cynthia F

    Date: 10/02/2024

    They charged me 3 1/2% for paying rent with a debit card which amounted to $113. Highway robbery. I had misread the fine print about paying with the debit card and it was a mistake. Otherwise the charge would have been $1.95. I will never use this app again for paying rent.

    Rentler.com

    Date: 10/03/2024

    Thank you for your feedback, *******. We regret that you had a negative experience with our service and apologize for any misunderstanding regarding our fee structure.Our fees are designed to cover transaction costs while providing multiple payment options to our users. As shown in our payment method selection screen, bank account transfers have a low flat fee of $1.95, while card payments incur a 3.5% + $0.30 fee due to higher processing costs.We strive to make this information clear during the payment process to help users make informed decisions, which is why it is prominently displayed on the payment screen as you select your preferred payment option, and not buried in fine print on an obscure location on the page.We understand your frustration with the higher fee for your debit card payment. While we can't reverse processed payments, we'd like to discuss this situation with you further.Please contact our customer support team so we can address your concerns directly and explore any possible solutions.Thank you for taking the time to leave a review. We value your feedback.

Rentler.com is NOT a BBB Accredited Business.

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