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Business Profile

Building Materials

Lansing Building Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are doing a remodel in our home. Lansing Building Products delivered windows to us on Aug 5. They backed their big moving truck into the driveway and upon leaving their truck hit my car that was parked in the driveway. They did not stop and drove away. I chased them down the street and caught up to them at the stop sign. Their response was "that's what that sound was, we thought the truck just scraped on the cement". Deep scrapes were on the drivers side and it ripped my rear light off, damaging the wires making it so that the brake light and blinker no longer worked. Pictures were taken and I called their warehouse manager. I filed a claim with their insurance company, got a rental car from the airport due to no cars being available Friday evening or through the weekend. I took my car in within the next week to get an estimate. My car took 2 months to get fixed due to their insurance company not approving it for payment and the car repair place not having availability. Their Insurance company, Sentry, has failed to reimburse me for all of my rental car fees as well as other costs associated with them damaging my property. I have submitted receipts to both Sentry (insurance company) as well as Lansing Building Products. I have not heard back from either in over 3 weeks.

Lansing Building Products is NOT a BBB Accredited Business.

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