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Business Profile

Cabinet Organizers

Top Shelf Cabinets

Headquarters

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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Top Shelf Cabinets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Top Shelf Cabinets has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It took 12 weeks to get all of the correct cabinets in after incorrect measurements and receiving damaged cabinets. They did eventually replace all of the mistakes and damaged cabinets. However, the paint is coming off in the corner of my cabinets and the seams. We have only had our cabinets for 10 weeks before this started happening. we just finished a credit card dispute to get reimbursed for countertops that we decided to get somewhere else since there were so many issues with the cabinets and took forever to get sorted out with lack of communication. The company fought tooth and nail to keep our $4,200 for the countertop which we did not get. I had to physically go pick up some of the cabinets myself that were mysteriously lost in the warehouse for months. And only when I physically kept showing up would I actually get some progress. I was ghosted for an entire month of this and random weeks in between. I don’t know how this business keeps track of their incoming and outgoing shipments and when so many things were missing, crown molding, kick boards, cabinets, and there installers were awful! One of them left bloody napkins all over the boxes in my garage. Maybe that is why he couldn’t cut a straight line because he cut himself and didn’t tell anyone. The other installer damaged doors and drawers. Granted they should not be so easily damaged, crappy cheaply made cabinets. As for what can be done to solve this issue. No clue because the product is crap and they already replaced cabinets once when we first got them before even installed. We did get a small credit for returning larger cabinets and slide outs so were reimbursed around $1,600 through a credit card dispute.
      Well maybe we could get the uppers and pantries replaced/refunded and go with a much better cabinet maker/company/installer who does quality work. All of the attached pics are the new ones. We spent $11,000 on cabinets and their installer $1,100.

      Business Response

      Date: 04/16/2025

      Hi *******

      We deliver everything that was reordered and the company they got ordered thru build them themselves and delivered it in pallets to our warehouse and we didn’t touch them until they got delivered in pallets as when they got delivered here. Your husband had come down to the warehouse where we showed him that each supplier builds there cabinets differently and i showed them ours as well.
      I will let our project manager Alejandro to reach out to you to create an amicable settlement or to clear this complaint.

      Thank you for your consideration.

      ******* ********
      TSC Billing Department

      Customer Answer

      Date: 04/23/2025



      Complaint: ********



      I am rejecting this response because:


      No one has made any attempt to contact me about this complaint from Top Shelf Cabinets.  My cabinets will never make it 5 years because the paint is coming off already.  I would like $5,000 refunded to allow to get new cabinets from somewhere else. You can’t keep replacing junk with the same issues.  It just postpones the inevitable.

      Sincerely,



      ******* ******

      Business Response

      Date: 05/14/2025

      Hi *******, 
      My apology on  that matter. Here's my direct number **********. I will talk to ********* again to call you if he didnt you please call me back or text men on that number .

      *******
      Billing Department

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on May 20th at 4pm my delivery of cabinets arrived
      after not being told prior to delivery what time they would arrive I assumed I didnt cover my floors
      as I assumed they would come a different day and had work meeting when they arrived. After my work meetings were over i went and saw they were not protexting my 2 week old brand new floors and noticed damage. I was very frustrated but they reassured me they would repair and note on recipet for thier office. After that i quickly put in floor mats to cover any further damage.
      After delivery was over i took photos as my installation didnt happen for 2 weeks post delivery and sent to office May 26-28. I asked for an update via text june 3, june 20, june 28, july 9, july 12 and july 18th. They didn't give me thier flooring repair number until June 2 and the Utah flooring came JUne 12th. After that they were not very responsive and i didnt receive a call about conclusion until july 18th ont he flooring decision where the owner said it was the installers fault per their photos from delivery. I asked for the photos from delivery as i watched the entire delivery and they only took photos of the cabinet boxes not the floor. Still waiting for this evidence. They also made the conclusion based of Utah flooring assessor so I contacted them July 18th at 10am and they said it wasnt their decision at all. Due to the receipt evidence the time inbetween and location of marks i will be pursuing action as this was against what was mentioned at delivery and on phone records from Alejandro saying they would take care of it.

      Business Response

      Date: 01/13/2025

      Hello Madison,

      I was trying to find a job under your name but it shows that there were no completed or scheduled job with you before or anything under you phone number and email. If you still have the project number or a sale number that would be more easier for us to check your project. If you have any of these number please give me a call at **********. 

      Thank you.
      *******

    • Initial Complaint

      Date:04/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They started a job and have been fully paid. Completely new cabinets in kitchen. This was two and a half months ago. They have not finished the job nor do they want to solve any of the issues they created. The cabinets are very poor quality and paint chips off. Something needs to be done m. Can you please help? What info do you need from me??

      Business Response

      Date: 01/13/2025

      Hi 
      We are very sorry for that. If we may ask your project number and full name so that we can somehow change the experience.

       

      Thank you so much for you understanding

      *******

    • Initial Complaint

      Date:08/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date June 23, 2022. Today is August 17 2022. I order 17 cabinets for a condo I moved into. They told me it would be 3 weeks to install, so had the old cabinets removed which means no plumbing. Here we are going on 2 months. They measured installed 14 cabinets, but measured wrong 3 cabinets by 5 inches, big mistake. Since I don't have all the cabinets installed I can't get countertops, which means no plumbing. They PROMISED ME they would RUSH ship them so I would get the correct cabinets today. I just talked to them and they have no idea when the correct cabinets will come. Broken promises again!
      Also, the installer they use is a contractor. He says he's going to find another cabinet company to work for because all the clients complain about them. Some of them never get their order completed. Go look at the reviews.

      Business Response

      Date: 01/13/2025

      Hi ******,

      Were genuinely sorry to hear about it. . We also understand the urgency and the impact of the delay in your schedule. Please accept our sincere apologies.

       

      Sincerely 
      *******

    Top Shelf Cabinets is BBB Accredited.

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