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Business Profile

Collections Agencies

Premier Recovery Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to collect again on an old debt that was settled years ago. Original collections were for culligan services. I spoke with ******** ************ at culligan who shows the bill settled and paid in full today 10/21/24. Premier has been harassing me daily and I have already paid the debt.

    Business Response

    Date: 10/22/2024

    Ms. ****** was making monthly payments to Premier Recovery Services, LLC and the payments suddenly stopped.  On 10/21/24 Ms. ****** contacted *** after she received a notice from our office and she spoke with ***** ***** regarding this account. Ms. ****** stated that she spoke to ******** at ******** regarding this account and it was paid in full. ***** **** from our office reached out to ******** at ******** who verified that the account had been taken care of with ******** directly and ******** failed to report the payment to Premier Recovery Services, LLC. ***** ***** from *** immediately emailed Ms. ****** and informed her that ******** verified that her account was paid in full and that they failed to report the payment to our office and that the account was closed in our office and we no longer collecting on this account.

    PRS has not harassed Ms. ****** in any way and once we were made aware that the account was paid in full we immediately informed Ms. ****** that the accounts was closed in our office.

     

    Sincerely,

    ********* ******* as President

     

     

     

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

Premier Recovery Services is NOT a BBB Accredited Business.

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