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Business Profile

Computer Hardware

Absolute Business Solutions, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against absolute regarding their denial of my guarantee reimbursement for a lost laptop. I purchased the insurance with the understanding that it was covered by a guarantee reimbursement policy in case of loss. However, upon filing a claim, the company rejected my request, citing that the date of loss exceeded 14 days from the date of the police report. While I understand that policies have terms and conditions, nowhere in the criteria for eligibility did it state that the guarantee would be void if the loss was reported over 14 days from the date of the police report. As a consumer, I rely on the transparency and clarity of the terms provided by the company, and this information was not communicated adequately. I believe that the denial of my claim based on a condition that was not explicitly outlined in the terms is unjust and misleading. It is unreasonable to penalize me for a stipulation that was not clearly articulated at the time of purchase or in the policy documentation. I fulfilled my obligations by promptly reporting the loss to the authorities and following the necessary procedures outlined by the company. I expected the guarantee reimbursement to provide the promised coverage in the event of loss, which was a significant factor in my decision to purchase the product. Desired Resolution: I request that absolute honor their guarantee reimbursement policy and provide the reimbursement for the lost laptop as initially promised. Additionally, I urge the company to review and revise their policy terms to ensure that they are transparent, comprehensive, and accurately communicated to consumers. Conclusion: As a consumer, I rely on companies to uphold their commitments and provide fair treatment in accordance with the terms and conditions of their policies. The denial of my guarantee reimbursement based on undisclosed criteria is unacceptable, and I trust that the BBB will assist in resolving this matter fairly and equitably.

Absolute Business Solutions, Inc. is NOT a BBB Accredited Business.

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