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Business Profile

Credit Union

Mountain America Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mountain America Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mountain America Federal Credit Union has 105 locations, listed below.

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    Customer Complaints Summary

    • 147 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt/ inquiry that's posted on my credit profile with Mountain America Credit Union. I did not sign a contract to move forward with the subject, and still my credit was pulled and resulted as an inquiry on my profile.

      Business Response

      Date: 02/22/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank finished their dispute in about 3 days, they never offered temp credit, they dont return emails or contact at all. They stole my money, as far as Im concerned.

      Business Response

      Date: 01/30/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: MTN AMER CU Account Number: ************Sincerely,*************************

      Business Response

      Date: 01/30/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use my debit card to pay RAYNE for service that was never provided. I disputed the charge and apparently their new staff isn't trained properly. They asked for Photos a letter from a Plumber documentation which all were provided on a timely basis, and they denied the dispute. **** and ******************* assured me that they would take care of it but never did as soon as I get my direct deposit into my other bank. I will be pulling the rest of my money out at one point I had hundreds of thousands of dollars in this bank, and I slowly have been transferring it out because I knew they were going downhill as all the other reviews say. They do not care about people, they do not care about members, all they care about is making money and not doing their job correctly.

      Business Response

      Date: 01/24/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just spilled a charge with my Mountain America debit card. I have been a member for over six years and excellent standing and at one point had a large amount of money with which I know I've taken out.The dispute was for a service that I paid with raiyne water. They caused damage to my home and did not do the job. I have letters from plumbers and the builders multiple photos and they did an initial dispute. As for all the documents I sent them 17 and then reverse the charge Back to my checking account with no notice . The person I spoke with in the dispute department seem knew they had an accident. I don't think they understood what I was saying but now I'm stuck with a product that does not work. That was not guaranteed with my Mountain America credit card I will be with dry and the rest of my money.

      Business Response

      Date: 01/16/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act. The List of accounts in the files provided has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 U.S.C ****c. (a) (5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Account Name: MTN AMER CU Account Nubmer: ********

      Business Response

      Date: 01/11/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had requested more time to pay my negative balance of ****** because Ive been going through hardship and the bank doesnt care and wont help me and theyve been rude and giving me attitudes also I had put in disputes and they are taking forever to do anything with them of ****** and ****** I would appreciate if things were handled correctly

      Business Response

      Date: 01/04/2024

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a customer of MACU for over 10 years. They helped me with line of credits, my first car and helped me with my credit inorder to buy a house. Theyve always been super helpful and kind to me. Until today and it made me seriously want to closed my account with MACU. Me and my husband are always really good with budgeting but recently I signed up for Apple Pay and it wont warned me about overdraft fees. Around I October I notice several ODF on my account so I called and spoke to a friendly representative and she helped me by crediting some of the over drafts and she explained to me that I still have to pay the rest of the fee. Which I agreed and I also requested to please stop the over draft privileges because I dont always check my account and I just want a declined to warn me not to use my debit card. I was assure this was fixed. Well fast forward to December I work for the post office they worked me until I die and while Im working I was doing my holiday shopping, getting coffee and paying my bills. I used my Apple Pay all the time however the over draft privileges was never turned off. Until my husband told me I have over 11 over draft fees. With the time I dont have I called MACU asking for assistance since it was not my fault and I cant afford all these fees its the holiday. They credit me only 5 and when I asked for more help because it was not my fault, they said they will have the sup call me back. 3 days later still no call, so I called them back today and was told they tried calling my old phone that was suppose to be removed for my account 8 years ago and couldnt get a hold of me. Today they treated me like I was dumb and stupid. I had to repeat my embarrassing story over and over again. They then transferred me to a Kade in escalations that basically treated me like a little kid on the phone with spending problems. I never spoke to a person so entitle so rude and so condescending. He basically gaslight me the whole call I had to hang up.

      Business Response

      Date: 12/19/2023

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.


      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

       

      Customer Answer

      Date: 12/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply troubled by the recent revelation that my nonpublic information has been shared with the three bureaus, leading to inaccurate information on my credit report. This has caused significant financial and emotional distress. As per 15 USC 1681 Section 602, I am entitled to privacy regarding my information.

      Additionally, under 15 USC 1681 Section 604 A Section 2, a consumer reporting agency cannot furnish an account without my written instructions, which has not been provided in this case. Moreover, according to 15 USC 1666 B, a creditor cannot treat any payment on a credit card account as late for any purpose.

      The account number in question is *****************. I urge you to rectify these inaccuracies and cease sharing my information without proper authorization to prevent further distress and adhere to the stipulations of the law.

      Business Response

      Date: 12/08/2023

      Thank
      you for taking the time to communicate your dissatisfaction with the service
      you received from Mountain America Credit Union. We will be in contact with
      you within five business days to address your needs and provide the best
      solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high
      standard of service to our members.

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a checking account and a savings account and they say I have a loan which I never had a loan with them I tried calling them but I can not verify the account with them when I tried to get on the account someone has changed my info so I can not get on and macu put a restriction on my account so I can not get on and sonce my account info was changed I can not verify my account and so they can not help me I have been in an assisted living for about 3 years and can not get in there

      Business Response

      Date: 12/05/2023

      Thank you for taking the time to communicate your dissatisfaction with the service you received from Mountain America Credit Union. We will be in contact with you within five business days to address your needs and provide the best solution available to resolve your issue.

      We appreciate your feedback as it will assist us in providing a high standard of service to our members.

    Mountain America Federal Credit Union is BBB Accredited.

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