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Business Profile

Grocery Store

The Root Beer Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18, 2022, I made an online purchase at the root beer store. Debit card was used and order was processed and to this day still says it’s being processed. Order was never shipped and never received. I was able to get a hold of them on the phone one month later after numerous attempts. The lady I spoke with stated that they are in the process of “opening another business in Boise” and they they still planned on sending the product. She said they didn’t have a date set for when they would complete the order. I asked for a refund at this point. They stated it would be two weeks until they could do the refund. They also said that they’ve already given refunds back to other people having the same issue. It’s been three weeks now and I can’t get a hold of them on the phone. I would like to have a refund and prevent this company from scamming others.

  • Initial Complaint

    Date:07/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Root Beer sampler pack as a gift for another individual through their online ordering service. After a few weeks, the root beer had not been delivered despite money being taken out of my account. I have attempted to contact them via phone call, email, and Facebook message and have not received a response. It has now been almost two months and the order has not been delivered and the status on the website still says processing.
    ORDER INFO:
    Order #*********
    Date: 2022-06-11 16:46:08
    Price: $34.95
    Upon looking at reviews for the store on Google, it is clear that others are having the same issue. I would just like my money refunded as the order has not been delivered, money was taken from my account, and they have not responded to any of my attempts to contact them.

The Root Beer Store is NOT a BBB Accredited Business.

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