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Business Profile

Martial Arts

Krav Maga Utah

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Martial Arts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to work with this company as a beginner and go at specific times to advance to more classes. On multiple occasions myself and my partner (both have memberships) arrived and was there and no class was being held at the time the specified or the instructor just wasn't present. Even brought a friend on another occasion assuming the last time was a random occurrence to get them to sign up and go to this gym together and again no beginner class was being held at the time or no instructor was present at this point I have been paying a membership and had nothing to show for it except them collecting payment from me. I submitted a cancellation request because I'm not going to just be paying for a service and not get any training and they responded with they have video footage there is no evidence to substantiate the claim, and kept charging me when I realized they were still pulling money I replied saying that they if they really did have camera footage then my claim would be valid. When I asked do you have camera footage showing me and my girlfriend there waiting in your lobby and on other dates and they responded saying I am in contract with them for a year. They had their paralegal respond pointing out how I must have misunderstood what I signed. They completely ignored and glossed over my claim about being there and not being taken care of, never said anything about us being on the video just ignored me and would rather throw the contact at me instead of just admit that they weren't there or instructing the class. I even asked directly did you even look at the camera footage or do you even have cameras? And they ignored my question completely just giving me random run arounds. They are bullies and a predatory business that doesnt really care about you.
    Below I attached the schedule that I as their customer was following where their instructors were not present, and now at the threat of losing my credit I am continually being billed for a service they dont do

Krav Maga Utah is NOT a BBB Accredited Business.

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