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Business Profile

Motels

Best Western CottonTree Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25,2023 I checked into the Best Western Cotton Tree in Sandy, Utah. I was assigned room ***. Upon entering the room i noticed that the beds were not made and it appeared that towels and assorted other items were thrown on the floor, I do not know if personal clothing was there. Angry, I went downstairs and confronted the desk person. Contrary to what they indicate, they did not apologize. They seemed stunned and guessed that they could put me in another room. I was not offered compensation and I was not allowed to speak with a manager. Every request for a manager was met with hesitation and then being told that there was not a manager on premises. This is not the first time this has happened. Last year I was travelling with friends. They were put in a dirty room, when one friend went to complain, another person was booked into the same room. Upon complaining their stay was comped. The other individual, an acquaintance was also given another room which was also occupied. I have stayed their numerous times in 2023. Requests to have my room cleaned during extended stays have not been fulfilled and there is always an excuse as to why the room was not cleaned.

Best Western CottonTree Inn is NOT a BBB Accredited Business.

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