Complaints

This profile includes complaints for Best of Utah Moving Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Best of Utah Moving Company, LLC has 2 locations, listed below.

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  Best of Utah Moving Company, LLC

  10291 S 1300 E Ste 142 Sandy, UT 84094-4078

  
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  Best of Utah Moving Company, LLC

  8543 S Redwood Rd Ste A West Jordan, UT 84088-9300

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for a move and pack job on March 21st, which I subsequently accepted on March 27th. The original hours were quoted as 12 hours with a 3 man crew - 36 hours total for $2,759 plus materials. The total move ended up costing over $4,841.74. There was damage to my property during the move. I expressed my dissatisfaction at the time of the move, but the movers refused to leave my property until they were paid in full effectively holding me hostage until I paid the bill.On the first day, one of the packers couldn't figure out how to pack a box. I voiced my complaint on day one that the move was over budget, and was told by the staff that they completed some of the day 2 work and that if I agreed to let them add another mover to the job it would be quicker. I agreed to the request, only to find that the day 2 move was less efficient because two of the movers just chatted in the truck.After completion, I asked the company to review the estimate and efficiency of the movers on the job. I sited a FMSCA rules for moves stating that 110% of the bill is due at completion of service. The company responded by hiring an attorney to research the rule and responded by pointing out that the rule only applies to interstate moves. My takeaway from that interaction was that while there was a rule in place nationally to protect consumers from questionable practices, they had no desire to adhere to it because they technically didn't have to.My request for refund is the difference between the estimate and the actual payment less materials. There was no change in inventory, distance, stairs, or details about the move. The company offered a refund in the amount of $300 plus $100 for the damage to the property, which I found to be unsatisfactory. I don't think holding a customer hostage at their own home is appropriate. A quote should balloon to almost double without a material change, that feels more like a bait and switch than anything else.