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Business Profile

Online Retailer

The Scorched Sport

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scorched Sport shipped the wrong size vest. I ordered XL and received 3XL. According to their support line, 3XL Is the Asian size which is the same as XL US. It is not. I want the correct size or a full refund. They require a 20% restocking fee plus I would pay for shipping to return. I want the correct size. They also offered me up to 40% off a larger size item in lieu of exchanging the original. I do not need 2 items.

    Business Response

    Date: 11/26/2023

    We appreciate your prompt attention to the matter raised by our valued customer, **** *******, and would like to commit to resolving this matter promptly.

    Mr. ******* contacted us regarding a size issue with the vest he received. We promptly informed him that he received the correct size, an American size X-Large, which is equivalent to an Asian Size 3-XL. To consider the inconvenience of having the product returned, we offered him a 35% refund and a 40% OFF Coupon code, which could be used to purchase any items in our store including the vest, and have the customer keep the item which he can give as a gift to his friends or family. The customer however declined. We then increased our offer to a 50% refund with the same option of keeping the vest, but unfortunately, he again declined.

    Per our Refund Policy, the product(s) being returned must be in brand new/unused condition and should the customer choose to return the product for a refund, there will be a 20% restocking fee which will be deducted from the total refund. However, Mr. ******* declined to pay the 20% restocking fee required by our policy.

    We value our customer's feedback and are committed to meeting their needs to the best of our abilities. We have resolved this by reaching out to Mr. ******* via email and having him return the product, waive the 20% restocking fee and provide him a full refund.

    Thank you for your attention to this matter, and we appreciate your assistance in facilitating a resolution between us and the customer.

The Scorched Sport is NOT a BBB Accredited Business.

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