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Business Profile

Sleep Apnea

Sound Sleep Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

This profile includes complaints for Sound Sleep Medical's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sound Sleep Medical has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was diagnosed with severe obstructive sleep apnea (OSA) and sought help from Sound Sleep Medical. They sold me a $3,250 oral appliance claiming it would treat my condition. What they didn’t tell me is that this type of device is only effective for mild to moderate OSA—not severe, like mine.

      Worse, they falsely stated in my prescription that I was unable to tolerate CPAP therapy, even though I had never tried one. This lie was used to justify the sale and bill my insurance, which may have impacted my premiums.

      Since then, I’ve purchased a CPAP on my own—and it works perfectly. They pushed a device that was never appropriate for my condition just to make a sale.

      The $3,250 they charged also included $500 in “sleep care”—appointments I never attended, because I never went back. Once I realized what happened, I had no trust in them as a medical provider.

      This business is misleading patients, falsifying documentation, and prioritizing profit over health. I’m demanding a full refund and urging an investigation into their practices.

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment with this place on 3/1 to which we went over that I have sleep apnea and that the mouth piece they sold and all of the follow up adjustments would benefit me. I was told from the get go that they took my insurance. When I was there, they went over how much my insurance was going to pay and how much I would need to pay. I was fitted for a mouth piece that day and it was sent off to be made. A few weeks had gone by and I had not heard from them. I called and spoke with the front desk whose name is Mirsha. Mirsha told me that the insurance had denied the CLAIM that they sent for the mouth piece and they were trying to figure out why. A few more weeks go by and I still have not heard from them so I call again. At this point I am told that my insurances denied the CLAIM and that she was going to speak with the provider on what next steps should be. A few mores weeks go by and I still have not heard so I call again. At this point she tells me that I am responsible for the payment that my insurance denied. I hung up and called my insurance, who then made a group call with sound sleep and told them that no matter what plan I am in, they are not in network. Sound sleep even gave BCBS their NPI number and reference number and pre-authorization number. According to my insurance, a pre authorization was never sent, and they do not have their NPI or any reference numbers she has in their system. They went back and forth about being in network or not. As I stated according to BCBS, they do not even exists in their system. And now they are trying to charge me for the mouth piece that I do not even have in my possession. I highly believe that this business is just scamming people by saying they take insurance when I have strong beliefs that their whole system is fraud and they are scamming people out thousands of dollars. The portion I paid was $1,145 but the total for the piece is $3,145. I was told insurance would cover $2,000

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