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Business Profile

Dog Training

Timberland Dog Training Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 5th we dropped our sweet puppy ***** off for a 3 week board and train at Timberland Dog Training owned by Zoey B****. Yesterday morning, September 17th, we received a text from Zoey stating,
    ”This morning I took ***** out to the bathroom and he started acting like he hurt his back left foot so just to be safe I’m going to take him to the vet this morning.“
    After hours of waiting we received a call from the vet stating that ***** had a broken femur. We called Zoey to see what happened and she told us that she tied his leash to the door and turned to “prepare” his food. Mind you this lady asked me to individually package 66 meals so her “preparing” his food would have taken 1 minute. Anyways, she said when she turned
    back around she noticed that he was holding his back leg and that’s all she knows. We have had 2 vets and the surgeon say that they do not believe her story. The break is so severe that there is a possibility that we will have to amputate his leg. At the end of this we are going to be looking at about 10k in vet bills. We asked Zoey to split the bills with us and she is not willing to contribute a dime. She won’t even refund us unless we sign a contract releasing her from all liability. This has been an absolute horrible 48 hours and their complete lack of empathy is despicable.
    Please share so nobody makes the same mistake I did.
    We verified with the city of saratoga springs and Timberland Dog Training Co. doesn’t have any of the required documents, permits, license, etc. Additionally she is running her “business” out of a rental. If she is in breach of her rental agreement she could be evicted.

Timberland Dog Training Co. is NOT a BBB Accredited Business.

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