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Business Profile

Aromatherapy

Vitality Extracts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

This profile includes complaints for Vitality Extracts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vitality Extracts has 3 locations, listed below.

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    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/10/2022

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Helichrysum oil, a large and small bottle for $34. It is NOT authentic Helichrysum Italicum. Immediately I knew it wasn’t real because the smell was SO off and nasty. Smells like camphor-actually smells like Ravinstara. Turns out this is a cheap imposter version, not Italicum Helichrysum at all. Top of small bottle says Helichrysum Italicum -knew immediately it wasn’t. Side of large bottle says Helichrysum Gymnocephalum. Highly deceptive website depictions and flat out lie w label saying it’s Italicum. They refuse to refund $. I tried emailing and most they’d offer is in store credit-for what? More stinky cheap oil of unknown origins. This product will do nothing for skin benefits that authentic Italicum provides. Website depictions are deceptive saying free shipping and refunds but they refuse to actually refund. Buyer beware because there are health risks associated with essential oils, you should be able to rely that the product is genuine and not a cheap version with who knows what effects!?! Btw, I’ve tried leaving reviews but w low stars, it will not accept. I want my $34 refunded.

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