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Business Profile

Children Dentist

Burg Children's Dentistry and Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children Dentist.

Complaints

This profile includes complaints for Burg Children's Dentistry and Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burg Children's Dentistry and Orthodontics has 14 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a dispute to get an exam charges for 2 children removed from our bill. Burg dental office has double charged us for both accounts. No information was given we would be charged x2 in 3 weeks for exams for our children if we split their appointments into 2, and Burg staff pressured us to split the appointments into 2. The 2 appointments were on the dates: 11/14/22 and 12/6/22. Account Number ***** - *********; ****** - *********. We are new patients who moved needing sealants for our daughter. The office pressured us that we schedule 2 seperate appointments within 3 weeks of each other ("sealants done first" then the cleaning exam 3 weeks later). They never told us it would be 2 separate full exams charged each time. ??As we know, the rule is insurance only pays for 1 exam every 6 months. The staff said the sealant appointment would be "only for sealants," all else would be done at new patient/cleaning. Burg staff made it seem almost like it was a benefit, they could "get the sealants done sooner." As expected, insurance only paid for 1 exam per child. Burg said we had to pay cash for the other exam and it was our fault we split the appointments in 2. ??I asked "why didn't you tell us we'd be double charged?" The Burg office manager started smirking & said "it's your responsibility to do the research before an appointment, it's your insurance." ??Burg confuses insurance coverage for their own internal procedure requirements. Had I called Delta Dental to ask about our sealant appointment, the insurance would have had no clue that Burg requires 1 full exam before sealants. ??Burg staff said parent is responsible to know they require an exam before sealants. I was supposed to "do my research" and know exactly what is going to be charged line by line, by them (in effect to become a staff member). Manager rudely made clear it is NOT their responsibility to look at your dental chart and give you heads up on conflicting procedures where you'll pay twice in 3 weeks.

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took our son to see the dentist in March and we switched our insurance company to another one in May(that the office doesn’t know).We thought it was over. Somehow we got a bill in the first week of August and it says the insurance was denied in July. We decided to not pay yet until we found out why . Few days later, we got a phone call from Daybreak office and the lady in the phone basically said she doesn’t care why the insurance didn’t cover for us and also threatened us that the bill was overdue and if we don’t pay , she would send it to collection. So we still don’t know why we get this bill. And no questions and doubts allowed neither ! My husband had to give in and paid online after her threatening. We never got a bill or notice letter from our former Dental insurance company about this bill neither! So many unknown left to us! We wanted to know 1.if the office actually process all of this while we no longer use the our former Dental insurance. If yes, that’s not our fault. And we have new Dental insurance info to give 2. why we never get a mail from the insurance.

    Burg Children's Dentistry and Orthodontics is NOT a BBB Accredited Business.

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