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Business Profile

Erectile Dysfunction

Sutton Health Group, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Erectile Dysfunction.

Complaints

This profile includes complaints for Sutton Health Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sutton Health Group, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sutton Health Group, LLC

      10808 S River Front Pkwy Ste 312 South Jordan, UT 84095-5761

    • Sutton Health Group, LLC

      1298 W 1050 N Farr West, UT 84404-7673

    • Sutton Health Group, LLC

      1910 S Stapley Dr Ste 221 Mesa, AZ 85204-6680

    • Sutton Health Group, LLC

      194 S Brady Ln Fruit Heights, UT 84037-6909

    • Sutton Health Group, LLC

      85 N 300 W Ste 7 Washington, UT 84780-3562

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of service was March 3, 2023. The amount was $1240.98. They were supposed to provide medication for my Erectile Dysfunction. They sent the meds and they did not work. I called both Sutton Health (also known as Stallion Health) I called them and the pharmacy they ordered from. Both of them said they wou;d have someone call me back later today. Neither of them called. I am asking for $1010.98 back from them, allowing them to keep $230 for the initial visit. That should help them to recover $159.90 they paid the pharmacy.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 6, 2022 I will start off by saying Sutton Health Care ED product did work at my office visit though I don't know what they used. I will then comment that it is very over priced!! They have work out a system that in my case they used an off the shelf Trimix formula supplied to me for injection that they charged an extreme amount for. The person at office was not a doctor or a RN that I could tell. WWW.suttonhealthgroup.com A+ Rating BBB Accredited Bussiness Quoted on phone: $199 office Visit Cost pet dose, $18 to $30 per dose, depending on what is needed. Must purchase 30 doses for first prescription. Refills are then $10 per dose $150 for refill. This gives you 15 doses. What I was Charged on my visit. Initial visit 1 $199 Finial Dose Medication 30 $26.87 $806.10 Medication Formulation 1 $642.82 Batch Test 1 $489.87 Medical Supplies 30 $2.87 $83.40 Autoject 1 $97.00 Antidote (lifetime supply) 1 $125.48 This I never received. I called and asked but never received an answer.?? Tax $201.60 Total $2645.27 About the product: The label on package stated good for one year, I was also told this. The bottle containing the Trimix stated Filled on 9/6/2022 Discard after 9/25/2022 & a 60 day refrigerated . I belive they said one year if kept in freezer. This makes me not trust that I can use the Trimix, Very confusing info and labels do not agree. What They charged was nt told to men on phone. They were very deceptive while I was at office about what I would be charged. I E-mailed [email protected] about my concerns and got no reply. I did a search for a Doc E. I**** shown as the prescribing Doc that works for Sutton Health Group and did not find any info. ****** *******  ****************  ###-###-####

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