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Business Profile

Novelties

Cricut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

This profile includes complaints for Cricut's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cricut has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cricut

      10855 S River Front Pkwy Ste 300 South Jordan, UT 84095-5762

    • Cricut

      10855 S River Front Pkwy South Jordan, UT 84095

    • Cricut

      99 Brainerd Rd 4F/11 Building Boston, MA 02134

    Customer Complaints Summary

    • 327 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

      Business Response

      Date: 02/11/2025

      We apologize for the experience you had with the Cricut Access subscription. We have passed your feedback to the appropriate team here at Cricut. A refund for the most recent Cricut Access renewal was processed yesterday. The funds will appear in your account within 7-10 business days. If you have any further questions, please contact our *********** team.

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22849059

      I am rejecting this response because:

      This policy is impractical for the holiday season and does not accommodate gift returns.
      Sincerely,

      ********* *********

      Business Response

      Date: 01/27/2025

      We apologize for any inconvenience. We have forwarded your feedback to the necessary teams here at Cricut, as we seek to improve the member experience. Per our return policy, no returns will be accepted after 15 days of receipt of your order. You can view our return policy here, ************************************************************. If you have any additional questions, we recommend reaching out to the *********** team for direct assistance.

    • Initial Complaint

      Date:01/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Complaint: 22831466



      I am rejecting this response because: other than the general apology message from Cricut, I have received no communication or actual action from the company. It has been one month since I originally reached out to the customer care team and a week and a half since I contacted BBB. I have provided my case number, and the dates and names of who I spoke with regarding my replacement machine. I was sold a faulty product with a known problem that is included in their own website's help section. This should be cut and dry-send me a new, functional Explore Air 2 ASAP, I I also expect some sort of compensation through products or a gift card for the ridiculousness amount of time I have had to spend trying to resolve this situation.



      Sincerely,



      Becky Swiontekam assuming they would have told me I needed to buy another cord from them. I submitted the video back on December 30th. I was messaged back the same day from Kevin that I would be receiving a new machine within 10-14 business days. I quickly received the FedEx label to return the broken machine. I have not received my new one though. I emailed twice for a tracking number and I only received an automated response saying thank you for contacting customer service. I used the chat feature again on January 17, 2025, this time with Jesse. They were unable to find a tracking number and said they needed to reach out to the warehouse. I was assured I would be emailed back, but I was not. The amount of my own time I have had to spend trying to get a working machine is ridiculous, especially considering they are selling a product with a known problem. I have been offered no compensation or real apology for all the hassle I have been put through, other than understanding my crafting is delayed.

      Business Response

      Date: 01/24/2025

      Thank you for bringing this matter to our attention. We are sorry to hear about your experience with your Cricut Explore Air 2 order and our Member Care team. We will be investigating this matter further. Please keep an eye out for communication from our team.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a cricut machine and decided to return it. I return in its original package never opened it through **** paid the shipping. The company didnt give me all my money back. I had to contact them multiple times and they still owe me and tell me that I am entitled to a full refund of 386:33 I am still owed 9.99

      Business Response

      Date: 01/27/2025

      We sincerely apologize for the experience you had with the return of your order. Upon further review, we confirmed that a refund for the remaining amount of $9.99 has been processed on 1/20/2025. The funds will appear in your account within 7-10 business days. If you have any further questions, please contact our *********** team

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cricut, I called to get it calibrated and it never worked. I haven’t been able to use the product at all. The company told me they were going to replace it within 7-10 business day. Time has passed and I haven’t received my item. I called and they are giving me the run around saying they need additional video. The item is packed and ready to ship back. It’s aggravating because it has been a month and I haven’t used the item. I rather my money back

      Business Response

      Date: 01/22/2025

      We apologize for your experience with the Cricut Explore Air 2. Upon further review, we can confirm that our Member Care team is processing a replacement for your machine. Once the tracking is available you will receive an email with those details. Please continue working with our Member Care team for assistance in this matter.

    Cricut is NOT a BBB Accredited Business.

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