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Business Profile

Digital Marketing

Underdogg, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Underdogg in February as our SEO company with a monthly fee of $850. In mid February we had several miscellaneous charges on our credit card after we paid the monthly fee. I contacted Preston and he said there was a mistake with his billing and those charges would be reversed. I received an SEO summary report on work that was completed for February but never received a breakdown of what the $850 would be used for. I had no way to know if the work done was all of the work included in our package. Preston emailed he would send that but never did. Again in March we had several unauthorized charges and again in April. We did not receive any reports for March or April to show any work was completed. In total we have over $6,000 in UNAUTHORIZED charges since February!! This is blatant misuse of our credit card information. We have disputed all charges with the exception of February’s fee. A Venmo payment for $400 was also sent that was supposed to be used for advertising. Preston needs to refund the Venmo payment because I’m certain no advertising work was ever done. We have already received a credit back from our credit card company for all charges. I will be taking this matter to the authorities if it is not rectified immediately.

Underdogg, LLC is NOT a BBB Accredited Business.

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