Reviews

This profile includes reviews for Access Development's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Access Development has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Access Development

  1012 W Beardsley Pl South Salt Lake, UT 84119-1522

  
• 

  Access Development

  PO Box 27563 Salt Lake City, UT 84127-0563

  

Review Details

• Review fromAlex M

  Date: 05/28/2025

  1 star

  Alex M

  Date: 05/28/2025

  Recently, I received a call and an email from Access agents informing me that my reservation had been canceled due to overbooking, and I needed to confirm the cancellation and request a refund. I promptly called back, instructing not to cancel my reservation. Upon contacting the hotel directly, I was informed that my reservation was not canceled. However, they could not provide the 2 Queen beds initially booked, but offered a King bed instead. This led me to suspect a potential scam or an attempt to cancel my reservation without my consent. When I reached out to Access again, I was told there was a miscommunication on your end, and the system showed I had a King bed, which was my doing since I called the hotel. I requested to speak to a manager but was placed on hold for 10 minutes before I disconnected the call. Subsequently, I received another email from their agent stating that they were instructed to cancel my booking and rebook for a King bed a complete contradiction from the initial communication that mentioned the reservation was canceled. Further inquiry with the hotel revealed that Access never confirmed my reservation with them, meaning I never had the 2 Queen beds as initially indicated. The hotel reached out to confirm if I was okay with a King bed since my reservation was pending. Their team provided inaccurate information, failed to confirm my reservation with the hotel, yet collected payment in November last year, and sent a confirmation to me for 2 Queen beds. It's distressing to find out a week before arrival that my reservation was supposedly canceled, only to discover it was never confirmed. This is extremely frustrating; it is essential to maintain clear communication with clients and confirm reservations with the respective hotels to prevent similar situations.
  

  Access Development

  Date: 05/29/2025

  On November 22, 2024, ********** ****** booked a room at the *************** in ********* ***** for two adults and reserved a Grand 2 Queens room for June 6th using our hotel booking engine . On May 28, 2025, Access received a call from our hotel provider that the hotel had reached out to them and indicated that they were overbooked and were cancelling the reservation with a full refund. Access was told that the hotel did not have a different room available and asked if we wanted to cancel the reservation. We informed our hotel partner to not let the hotel cancel the reservation until we had spoken with our member. We reached out to Ms. ****** and left a message outlining the issues along with a follow-up email. Ms. ****** reached out to the hotel directly and was told by the hotel that they would be able to put her in a different room, a room with a king bed. While this option did not fit Ms. ******* original reservation, she did accept the substitute room offered by the hotel. Ms. ****** was understandably upset at being given conflicting information for which we sincerely apologize. We acted on the information from our hotel provider which was different from the information the hotel was providing to Ms. ******* Because we are a third-party booking engine with no direct relationships with hotels, we are limited to the information we are provided. However, Ms. ****** is our member and because we were acting as agent for the hotel partner booking on behalf of ***************, we feel we have a responsibility to her. Toward that end, we made sure that Ms. ****** did have a room for the night and spoke directly with the hotel manager to make sure that her reservation would not be altered again and confirmed that with Ms. ****** as well. We value our relationship with Ms. ****** and sent her a gift card which we hope she will be able to use on her trip. While this will not eliminate the confusion and distress caused by the situation, we do hope that it shows that Access stands behind its product and wants every member experience to be a pleasant one.