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Business Profile

Locksmith

24 Hr Mobile Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for 24 Hr Mobile Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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24 Hr Mobile Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to have a key made for my truck at midnight the tech came out and did not have the correct stuff to make my key so he found 3 diffrant keys one to unlock my truck one to start my truck and one to activate the alarm on my truck I was charged 368 dollars when I talked to them it was 150 I want the right key just one that operates my truck or a refund of 218 dollars when I called the office the owner was very very rude and unprofessional this is no way to treat coustmer I wish I would of went with different locksmith

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the 24/7 Locksmith on 10/29/22. They dispatched a technician by the name of Eli A**. I also think he goes by Eli S*****. He came to my home and drilled out my lock and was unable to replace it with a keypad lock. He told me he would return on 10/31 to replace it and left his phone number. I called both him and the agency this morning. The agency stated they would put me in contact with their lead technician, but they kept sending me to him. He cursed me out the first time and every time he returned my call. He also sent me a text and voice memo that cursed me out.
      I pay him $720.98 through Zelle and I am trying to dispute that with my bank but they are unsure if they can resolve it. He left an invoice with 24/7 Locksmith Services, but no work order on that invoice. I was so cold and in need of getting in my apartment that I let myself be scammed.
      My landlord also called him this morning and he cursed her out as well. I do not feel safe and am having another locksmith come as soon as possible to replace my lock. This is highly unacceptable behavior.
      I do have image, but for some reason it will not let me upload them. I can send them to an email if needed. This company preys on people.

    24 Hr Mobile Service, LLC is NOT a BBB Accredited Business.

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