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Business Profile

Pet Services

Traci's Parrots4U

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Traci's Parrots4U's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 3, 2023, I entered into a contract to purchase a male and female, unrelated white cap pionus parrots and paid a $2470.28 downpayment to Traci's Parrots 4u. The terms of the contract stated that the downpayment was to be refunded at the end of October 2023 if she was not able to meet the terms. Around or about Oct 18th, Traci informed me that she was unable to locate the pionus parrots and would try to give me a refund at the end of the month. At the end of the month she informed me that business was bad and she was unable to provide a refund. I also found another person who had not been provided a refund from Traci's Parrots since 2022. I informed Traci that she was in breach of the contract, and I asked for the date that she would provide a refund. Traci said that she didn't know when she would be able to refund the deposit.

      Business Response

      Date: 11/10/2023

      A refund has been implemented. The BBB appears to be nothing more than another forum not unlike Google reviews and social media in general in which keyboard warriors can kick small businesses when they are down. This has been a very difficult time and we have done everything we can to survive the current economic climate with its tightening spending behavior. I am surprised the BBB still has a following as i would think members would be looking to cut useless expenses from their budget. You have my permission to publicly post my response. I am hoping the diminished number of people that actually look to the BBB for anything at all might have the foresight to understand that we are all doing what we can to make things right in this current world and a little softening of hearts will go a long way in making this a less combative world.

      Customer Answer

      Date: 11/13/2023

       

      Complaint: ********



      I am rejecting this response because: I do not see the refund on my credit card account.  Please provide proof that the refund has been made and I will verify with my credit card company.



      Thank you,



      ***** ******

    Traci's Parrots4U is NOT a BBB Accredited Business.

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