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Business Profile

Detergent

The Common Scents, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Detergent.

Complaints

This profile includes complaints for The Common Scents, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Common Scents, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered products from Common Scents on September 30, 2022. I never received the product. In order to order from Common Scents you must first log in. Your log in contains your address and phone number. If Common scents has to contact you All the information is there. Common Scents mail out the products without using my complete mailing address. When I attempted to contact them, they sent a DHL transaction form with incomplete information attached. The next thing Common Scents did was attempt to have me pay DHL for resending. Finally, they charged a restocking fee for over half the amount I paid. I paid them $41.79. They sent back 18 dollars which was then taken back. I would like either my money returned or the products at this point.
      I tried to resolve this issue through PayPal ,which is how I order the product.

    • Initial Complaint

      Date:10/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wednesday October 19th 2022 I called complaining about UPS lied and said that my package was delivered on October 18th 2022 at my address. I called UPS to file a complaint and a claim. I was first told by customer service that if my package was over 200.00 dollars i would be insured, 15 minutes later I was told I am not insured and i have to take it up with UPS! Prior to this conversation I asked for my money back bc I did not want the product nor their services anymore. Their company answer was NO!
      COMMON SCENTS ARE CROOKS AND SHOULD BE PENALIZE! AND THEY HOLD THE SAME AMOUNT OF BLAME, CRITICISM AND POOR CUSTOMER SERVICE AS UPS!!!
      I WILL NEVER AGAIN DO BUSINESS WITH A COMPANY THAT DOESNT CARE ABOUT THEIR CUSTOMERS THEY TOOK OVER 200 DOLLARS OF MY MONEY AND I CAN'T RETRIEVE IT BACK!!!

    • Initial Complaint

      Date:08/14/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 7/22/22
      Order Number: ******
      Total Cost of Order: $112.01

      Total cost of the item in question: $59.99

      I immediately reached out to the company; however, it is now Mid-August and I cannot get Customer Service to respond promptly or at all and I have not received a refund or the correct item costing $59.99.

      I also paid $21.99 in shipping costs.

    The Common Scents, Inc. is NOT a BBB Accredited Business.

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