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Business Profile

Electronics and Technology

Tech Leaf, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Computer I was sold does not operate at all. The seller's "solution" to this is "Have you plugged it in?" They now expect me to pay to ship it back. I'll be out money for shipping and will, still not have an operable computer.

    Business Response

    Date: 11/13/2024

    Hi there!

    I apologize for the inconvenience with your order. We offer free 30 day returns on all of our items, regardless of where it is purchased from, and we always cover shipping costs. It does however appear that you closed an **** return and filed a payment dispute. When this happens, we no longer have access to the funds while the payment dispute is open, which doesn't allow us to facilitate a return or issue a refund as it has to be handled by the payment institution that you opened the dispute with. You are welcome to either close the dispute and complete the return through us or continue through the return with the payment institution, either way we will make sure you are refunded.

    I did see a note on this order that we are also offering you another computer free of charge for the inconvenience. You can check the most recent message on **** with details and respond there.

    Let me know if you have any other questions or concerns, and we will get this resolved for you right away.

    Thanks!

  • Initial Complaint

    Date:09/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August I purchased a refurbished gaming computer from Tech Leaf. Plain and simple it does not boot. I have sent two messages to the company by no acknowledgement whatsoever, The return date passed while I was awaiting a reply to the first message. Iike a working replacement with the same specs or a complete refund. I would then return the non-working computer.

    Business Response

    Date: 09/18/2024

    Hi,

    I apologize for the inconvenience -- our eBay team was able to locate your order but we do not see any messages sent from your eBay account to ours. Where are you attempting to message our support team? We respond quickly and would be happy to solve any issues you have right away.

    Thanks!

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a computer on **** it was from Tech Leaf we received it on March 30 2024 it wasn't even the computer ordered, it was junk requested a refund getting the run around, It was $210.00 and change, I would appreciate help with the refund.

    Business Response

    Date: 04/12/2024

    Hi ****!

    I would need your order number on **** so I can look this order up -- I can't find anything under the name you provided. We offer free 30 day returns on all **** purchases and provide free return shipping labels. Let me know so I can help get this resolved for you. Thanks!

    Customer Answer

    Date: 04/15/2024

    My complaint number is21566785 The order number for **** was08-11368-70887, if you need any more information let me know. Thank you

    Business Response

    Date: 04/15/2024

    Hi,

    Thank you for the order information. I was able to look your purchase up on ***** It looks like you have a return opened on this item -- you can navigate to your purchase history within **** and view the return from there. We have provided you a prepaid shipping label to send the item back for a full refund. Once you have shipped the item back we can issue you the refund. We offer free 30 day returns on anything purchased from our store, and we always cover return shipping costs.

    Let me know if you have any other questions, thanks!

    Customer Answer

    Date: 04/17/2024

     
    Complaint: 21566785

    I am rejecting this response because:

    Sincerely,

    ***************

    Customer Answer

    Date: 04/17/2024

    We were told that on the date Mach 27 we placed the order that it was a **** 24 inch computer, not even close, we received a pile of junk thrown into a box and sent to us the first day that **** tried to use the Computer the key popped off of the key board, they mis-represented what they were sending to us, all we want is a label mailed to us so that we can send it back and get the refund of $210.14.

    Business Response

    Date: 04/17/2024

    Hi,

    I apologize for the inconvenience with this order. We have uploaded a prepaid return shipping label onto your **** order that you can use to send this item back for a full refund. We also emailed the label to your email address on file with ****. 

    Please let me know if you have any other questions or concerns and I can help get this resolved for you right away.

    Thanks!

    Customer Answer

    Date: 04/17/2024

     
    Complaint: 21566785

    I am rejecting this response because: I want a label mailed to me not emailed, I don't understand what part you are not understanding, I can't print a label, I don't have a printer!

    Sincerely,

    ***************

    Business Response

    Date: 04/17/2024

    Hello,

    Since this transaction is through ***** they help facilitate the return process. We are required as an authorized **** merchant to facilitate the return through ****. Your local ************ can print the label for you when you drop off the package at ******** we have had other customers use this method.

    Let me know if this works for you, thanks!

    Customer Answer

    Date: 04/18/2024

     
    Complaint: 21566785

    I am rejecting this response because I am disabled and I can't bring the package anywhere, why can't **** arange to have ***** pick the package up at the address that it was delivered to. ay my residence.: *************************************. ****** ****. 02375

    Sincerely,

    ***************

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a computer on ***** it did not work, so I returned it packed it up very neatly so it would be fine, they refuse to refund me despite **** ruling in my favor WHERE IS MY MONEY?

    Business Response

    Date: 04/08/2024

    Hi,

    I was able to look up your order on our **** account, and we are seeing that the full refund was sent back to your original payment method. Please allow 2-3 business days for the funds to show in your account. Feel free to reach out to us if you have any other questions or concerns, we are happy to help!

    Thanks!

  • Initial Complaint

    Date:03/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    component inside computer not secured, pc will not start . "can hear part moving inside pc case. refurbish unit???? eBay Commerce Inc. 3/2/2024·Payment - PayPal Credit "Order Number : **************"can hear part moving inside pc case.

    Business Response

    Date: 03/04/2024

    Hi ***,

    I apologize for the inconvenience -- we can have this taken care of right away for you. We offer free returns on all eBay purchases. Please reach out to our eBay team via eBay messages and we can help you get a return opened along with a prepaid shipping label to send the item back for a full refund.

    Let me know if you have any other questions or concerns, thanks!

  • Initial Complaint

    Date:04/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a refurbished computer from Tech-Leaf through **** thinking it was 16gb memory but it turn out to be an 8gb memory unit an since it was what I wanted I requested a return and refund The item was in excelente condition since it had just been delivered. After a week or so I received an email from Pay Pal that they had received a refund for an item 40% less than the original cost. If course this took me by surprise since the unit was brand new, so I decided to call Tech-Leaf to find out why there was a change in the return price but have not been able to reach them by phone nor email.I need to know the reason why the return was 40% lower than the selling price it was returned in the same condition as received with no scratches nor dents so I was expecting a full refund but have not *** able to contact them and request a full price refund. I will continue trying to reach them but in the mean time I want to report the case as fraud

    Business Response

    Date: 04/26/2023

    Hi,

    I apologize for the inconvenience with your order! I looked into this particular order and it appears that the **** RMA team notated that the WiFi adapter and Bluetooth adapter were not returned with the computer. This typically results in a deduction from the refund. When this occurs, **** will still cover the remainder of the total refund so that you are refunded in whole. I checked on this order and it does look like you were fully refunded.

    Again, I do sincerely apologize! **** does not allow us to communicate about **** purchases outside of the **** messaging system -- if you contact us through our **** store, our support team is very quick to respond and resolve any issues. We want to make sure you are completely satisfied with your purchase and any problems are remedied promptly!

    Please let me know if you have any other questions or concerns about this purchase and I will make sure it's taken care of.

    Thanks!

    Customer Answer

    Date: 04/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Customer Answer

    Date: 07/05/2023

    I purchased a refurbished **** mini pc from Tech-**** LLC through ***** the unit which was supposed to be Internet, network and WiFI connected for $241.04 When received the unit the internet,ne. Network nor WIFI were conmected so I contacted Tech-Leaf LLC and explained the problem then they told me they told me the was an adjuster tooli in the package t take care of the problem . I went back to the box it was shipped in along with all they packing material and did not fiind such an adjusting tool they insiisted it should be there . I doubled checked but there was nothing so I asked for a return label to return the item and get a refund . I never used the ** so when I received the shipping label I packed up the item and shipped via **** A few weeks later I received a refund for $12775 which is $133.29 less than what I paid the reasin was that the unit arrived severely damaged so they should had file a claim with the shipping company since they have their own insurance coverage so I should not be charged for damages and expect a full refund

    Business Response

    Date: 07/06/2023

    Hi,

    I apologize for the inconvenience -- this item was purchased through **** and when an item is returned in a different condition, **** may hold funds from the transaction. If you call ****, they will issue a refund for the remaining amount through the **** Money Back guarantee.

    Please let me know if this helps solve the problem.

    Customer Answer

    Date: 07/14/2023

    This complaint is about an item purchased from Tech-Leaf through Ebay
    Again this has never been resolved hence it should be still an open case.
    The item was purchased from Tech-Leaf LLC through **** it was never used since it did not match the descriptions so I asked for a return and refund. I received a refund for $133 less than what I paid for.I never work with it since it was the wrong item.
    I returned the item just like I had received so it was in the same condition as when received. There were no extra parts with it.
    When I got the refund like I mentioned above the amount was less than what I paid , therefore, I expect the refund to be for the amount I paid and nothing more.

    Thank you
    **************

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I BOUGHT THIS COMPUTER FROM LEAF TECH LLC. AMAZON IT THE ***** THAT HAD THIS COMPUTER LISTED.THIS WAS SHIPPED OUT BY LEAF TECH LLC THOUGH FED X.TRACKING # IS: ************ I HAVE PHONE THIS COMPANY, NO RESPONSE.I HAVE E-MAILED THIS COMPANY. NO RESPONSE.I CAN'T GET MY REFUND OF $ ****** LET'S GET AN ANSWER TO SENDING BACK THE **** ALL IN ONE COMPUTER. THANK YOU VERY MUCH

    Business Response

    Date: 02/07/2023

    Hi,

    I apologize for the inconvenience with your order -- any items sold and shipped through Amazon can be returned by going to your purchase history and requesting a return on the item. Amazon will provide a prepaid shipping label and issue you a full refund. All of our items sold through Amazon come with free 90-Day returns.

    Please let me know if this helps.

    Thanks!

    Customer Answer

    Date: 02/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a **** **** with extra money for upgrades/optical drive barely a year ago, and with less than 20 uses as I mostly use my IPad. Yet, went to turn it on a week before Christmas only to be greeted with hard drive not found! Tried copious methods to get to the **** before finally being getting access to get to the **** and the diagnostic test had an X next to hard drive. Got in touch with the company and they said they would help. Sent pictures to Tech Leaf and he said they didnt come thru. I sent additional pictures and havent heard back from anyone. There is no way a fully refurbished computer with minimal use should be having an issue. Clearly I received a faulty, defective and subpar computer. I wouldnt advise anyone do business with this company.

    Business Response

    Date: 01/04/2023

    Hi,

    I apologize for the inconvenience with your purchase -- I double checked our customer support tickets and it looks like we have two open tickets that are currently awaiting a response from you. Any pictures that you have sent haven't come through to us unfortunately, but we are happy to continue diagnosing the issue with you. We have alternative methods to send pictures if you are having any trouble uploading and sending them through ***** The pictures of the diagnostic results help us narrow down the problem so we can quickly provide a solution for you.

    We perform thorough hardware tests on every computer that we sell, and we document the test results for each piece of hardware. We do not ship any hardware peripherals that show test results with less than 95% health. I can confirm this protocol was followed on your computer through our documentation.

    There are many situations that can cause the problem you are experiencing; a loose cable from moving the ** around, a dead CMOS battery, dust acclimation, etc. but we are certainly ready to help get this solved for you! Please continue to respond to our customer support messages and we will work hard to diagnose and correct this issue for you.

    Thanks for your patience!


    Customer Answer

    Date: 01/06/2023

     
    Complaint: 18680650

    I am rejecting this response because: I have been in contact with someone from your company and its always do this and do that and what does it say. I sent the error code as requested. And, as Ive already stated, I cannot run anymore diagnostic test because it wont let me. I was clearly sold a dud. I did I paid extra for the upgrade and here we are, not even in year in from when I first hooked it up, and its not even working. All I get asked the same thing over and over again. 

    Sincerely,

    *******************************

    Business Response

    Date: 01/17/2023

    Hi ********,

    I apologize for the inconvenience -- running the diagnostics help determine the issue so we can resolve it for you. Since this purchase was made on 12/23/2021, the one year warranty has now expired. Although the warranty is expired, we would still like to extend assistance to get your computer repaired/replaced as a courtesy. Would this work for you?

    Thanks!

    Customer Answer

    Date: 01/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, because the problem occurred just inside the warranty and never should have happened to a custom built computer that was used less than 20 times. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/23/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a computer on ebay. Order #**************. Hard drive failed and customer support agreed to send a replacement drive on May 4 under warrenty. Although a tracking number was generated the post office never recieved the drive for shipment. After repeated emails to the company they finally responded and agreed to send another one. At this point the company has stopped responding to emails and no drive has been sent. Does not appear they intend to honor the warrenty.

    Business Response

    Date: 05/25/2022

    Hi,

    I apologize for the inconvenience -- it does appear our support team has remained in contact with you throughout this process based on our email correspondence. We originally shipped out a replacement drive on May 10th via USPS, but after no tracking updates following the initial pickup, we opened a claim with USPS. They did conclude the package was likely lost. We shipped out a new drive on May 23rd with the following tracking number; **********************. The package should arrive this Saturday and we are seeing tracking updates. I am so sorry for delay, we will make sure this is resolved for you right away.

    Thanks

Tech Leaf, LLC is NOT a BBB Accredited Business.

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