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Business Profile

Roofing Contractors

Prestige Roofing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We selected Prestige Roofing to re-shingle our roof in September, 2023. Included in the bid, Prestige was to replace my rain gutters and downspouts. Prestige completed the shingles but the owner (Kevin) said his rain gutter machine was being repaired but if the repairs were not completed by the next week, he would rent or borrow another machine so he could replace my gutters and downspouts. On September 29, 2023, I made the mistake of paying Prestige ($10,155.00) after the shingles were done. Big mistake. Since then, I have sent numerous texts, emails, and voicemails to Kevin about completing the job and he has not responded to any of them. That's what I get for trusting someone I don't know. Also, the bid included 10 sheets of OSB to repair the soft spots in the roof. There were many soft spots on the North slope so I paid over $1400 extra to have OSB installed over the entire North slope. After checking the South slope, I discovered that there were several soft spots that Prestige did not repair. I questioned Kevin about this and he said they didn't need repair. Prestige was paid to repair those soft spots and they failed to make those repairs on the South slope. The bottom line is that in order to repair the soft spots, they would have to tear up the new shingles and underlayment on the South slope, which would be very time consuming and costly so Kevin tried to talk his way around it.

Prestige Roofing, LLC is NOT a BBB Accredited Business.

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