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Business Profile

Camping Equipment

Canvas Cutter, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/23/25 I placed an order for a canvas bag, Tshirt & hat in the amount of $357.03. paying for UPS shipping. I immediately received an email stating the order was received and on 5/27 a tracking number was provided. Email with tracking number states 'Your items are on its way'. However, when checking the UPS tracking site - the package is not in UPS possession. Emails have been sent to Canvas Cutter - at first I received an email and all it said was 'Oops'. That email was redacted. Canvas Cutter is not responding to my emails regarding the order, the date UPS will pick it up or any estimated delivery date.

    I have also offered optional USPS shipping and have received no response to that email either.

    I would like to receive the items I ordered. If this is not possible I want my money refunded.

Canvas Cutter, LLC is NOT a BBB Accredited Business.

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