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Business Profile

Hot Tub Dealers

Take A Break Spas & Billiards, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

This profile includes complaints for Take A Break Spas & Billiards, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Take A Break Spas & Billiards, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a high end pool table from this company, and now two years later I still dont have resolution to install service and original configuration ordered. I ordered a ball return with my table and still have not received it. In addition my table was damaged during install, and repairs to make it right are still outstanding. I have talked with numerous sales reps, as well as emailed company president. No promises or response has been received.

      Business Response

      Date: 06/26/2023

      Thank you for reaching out to us *****. Your satisfaction is of the utmost importance to us and we appreciate the good email correspondence we have had with you recently. It was incredibly unfortunate that the ball return system did not ship with the pool table and that ******** sent the wrong stain color. It is also disappointing that one of the rails was damaged during installation, which we look forward to remedying. This pool table is a heritage quality pool table that will last generations, and we're going to get all the components in place to make it so. **** our ************* Manager, is working on this project and has appreciated your communication over the phone and looks forward to completing this project as soon as possible.
      Please don't hesitate to reach out to *** or **** again with further communication, and we look forward to scheduling your appointments for replacing your table components.

    Take A Break Spas & Billiards, Inc. is NOT a BBB Accredited Business.

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