Reviews

Review Details

• Review fromderen e

  Date: 01/08/2025

  1 star

  deren e

  Date: 01/08/2025

  These people ignore initial reasons why they were called out her on home warranty claims. We contacted our home warranty because our water pressure regulator was going bad and they came out and turned up the pressure in our house, fixed the faucet aerator and said the faucet was the problem, however upon testing the water pressure again the pressure was at 72 and when the tub was turned on the pressure went down to 19 and stayed there so now we realized they didn't do the job. Iso now I have to call a different plumber to fix the problem, I am not happy with these guys
  

  Local Services Inc.

  Date: 01/11/2025

  A service request was placed through the homeowner's home warranty company. On Jan 7 our technicians (a senior tech was also present, which is something we do randomly for quality assurance purposes) adjusted the *** to residential industry standard and tested the pressure to confirm it was within range. They cleared clogged aerators in the hall bathroom and kitchen, as well as looking at and repairing their exterior hose bib. Upon calling in the report the H/W advised us the H/O did not have coverage for faucets or hose bibs. None of these additional items were listed on the service request, & per H/W guidelines we are only to address items the H/O lists on the work order, but we completed the other repairs as a courtesy because Mrs **** asked about them and clogged aerators could have been a cause for low water pressure. There is no mechanical failure to the *** so the home warranty will not cover replacing it. Pressure at time of service was recommended industry standard. Mr. **** called insisting he performed his own pressure tests in his shower/bath, which he stated produced unacceptable levels per his preference. We advised him if he wanted his H/W to cover the service call, he would need to call in a recall. The H/W determined it was not a recall issue because he had not listed the shower/bath on his initial request. They sent a new work order, which we scheduled a return appointment for Jan 9 and requested that Mr. **** be present to show the technicians how he was determining the pressure to be too low. Mr. **** called our office and cancelled the return appointment on Jan 9th. We were notified by the H/W and completed the call for billing. He called our office and was very rude to our dispatcher and accused us of charging him additional money for work we did not perform. We do not bill any homeowner directly unless the home warranty advises us there are out of pocket expenses, which have to be pre-approved directly with the home warranty prior to our completing the work associated. Mr. **** paid his service request fee to his H/W per his agreed policy with them. He still has the option to submit a recall request to his H/W for the *** for 30 days from service (Jan 7) if he feels it is failing, they will charge him another service fee if there no mechanical failure.