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Fabulous Freddy's

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fabulous Freddy's's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up (I think in March 2022) for unlimited car washes for $20. Per month and I was told I could cancel at any time. On approximately the middle of September I went in person to the car wash and requested that my account be cancelled and that I did not want to be charged for October. They took down my phone number and assured me their boss would cancel the order so I would not be charged for October. I was charged in October and I called 4 times and I was assured it would get taken care of. It wasn’t I was also charged for November. One day when I called, I finally got in touch with the manager whose name is Autumn. She assured me that she would take care of this. She did give me credit for $20 and has promised me she’d credit me for the additional $20 she owes me. She has not. I’ve been patient and I’ve tried to resolved this to the best of my ability. I’m sure there must be others experiencing this same problem. It’s sad for a business to do things like this. They need to be honest and it shouldn’t be this difficult to take care of the problem and have them honor their word.

      Business Response

      Date: 01/05/2023

      To whom it may concern,


      This ******* the ** with Fabulous Freddys. I just wanted to let you know that we have reached out to ****** about her not receiving her $20 refund. My Assitant ****** was successfully able to get her refund back to here. I think the problem we were having was ******'s credit card was cancelled, so the refund initially wasn't going back to her. Again, we are sorry about any of the inconvenience and hope the best for her. 









      Thanks! ************************;  

      Customer Answer

      Date: 01/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      PS. My card was NEVER cancelled. 

    Fabulous Freddy's is NOT a BBB Accredited Business.

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