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Business Profile

Construction

Dark Horse Builders, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *May 1, 2023
    Roof replacement was $7,000 including all supplies, I ended up paying $7,111 total. $3,100 cash for labor and $4,011 on supplies because they did not have the ability to buy the supplies. I found out about a month later that they do not have a license to perform roofing so I may have to have my roof replaced again if it was not properly done when it rains and leaks. Antonio and Miguel both assured me they do roofing.
    *May 17, 2023
    Driveway replacement was $6,500 including all supplies, I ended up paying $7,171 total, again they did not have the means to pay for the supplies. $3,800 cash labor and $3,371 for supplies. The cement is not properly done, there are numerous puddles where the cement is not level, the cement is not smoothed out and was not complete along the house and storage unit still missing cement. The cement has gouges all over and is flaking away. They had used a saw to cut lines and went too deep so the water runs thru the lines up to the brick of the home and stays wet for days. I had the cement company owner come look at the driveway a day or 2 after it was poured and he said he was here when they brought the cement and could tell the workers did not know how to smooth out the cement and asked them are you sure you want us to keep bringing more and they replied yes keep bringing it. When I found out about them not having the proper license to do roofing I also found out at the same time they do not have a license to do cement. One of the workers Miguel R****** is and illegal immigrant which is the one collecting the money for the company did not give us receipts as he did not know how. The other worker was Antonio Garrita.
    *Asking for a full refund $14,282 of both jobs as they were not properly done and will need replacing.
    *My husband had talked to Miguel abut a refund he said give me a chance to sell my trailer first because I don't have any money. Time went on and we tried to contact him but he blocked our number

Dark Horse Builders, LLC is NOT a BBB Accredited Business.

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