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Business Profile

Disaster Cleanup

Envirotech Disaster Restoration & Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disaster Cleanup.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 28, 2023 Envirotech told us they required half ($2600) of our deductible from insurance to start the mitigation process for initial pipe leak. Upon settlement from our insurance company we asked Envirotech for the refund of the $2600. We made numerous requests from John L***** for this refund, but he didn't seem to understand. We talked to our adjuster, and he informed us that Envirotech should not have required the $2600 to start the mitigation, because the deductible is taken from the settlement by the insurance company. We asked the adjuster to contact John L***** to inform him to return the $2600.
    November 29, 2023 we paid in full $2616.42 for flooring project - tile removal, demo laminate floor, install/labor for new vinyl flooring, transition pieces and quarter round on perimeter. On December 14, 2023 we received an email informing us of our refund. $545.78 was deducted from the $2600 refund for floor prep of the floor project. We were not informed of any extra charges when we paid in full $2616.42 for the floor project. These charges were taken out after we asked for the $2600 refund. We feel this was retaliation because we elected to take on the repairs ourselves.

Envirotech Disaster Restoration & Cleaning is NOT a BBB Accredited Business.

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