Complaints

This profile includes complaints for Big Ben's Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Big Ben's Moving & Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Big Ben's Moving & Storage

  1944 Centennial Dr St George, UT 84770-4791

• 

  Big Ben's Moving & Storage

  1775 S East Bay Blvd Provo, UT 84606-6115

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Ben's to unload our Old Dominion freight trailer into storage a month before we arrived to town. When we finally arrived, we discovered disarray and damaged items: 1. Our nice mattress is stuffed between boxes in an "S" shape. 2. Many heavy furniture items and boxes labeled "books" and such are placed on top of more delicate and now-partially-crushed lighter boxes, which may contain art or other fragile items. 3. Because we're initially living in a furnished rental here, we placed pink labels on a minority of boxes we would need first, which we asked to be separated for easy pickup on arrival. We explained this to Ben's in an email and also verbally to each member of their staff we spoke with.  We later learned from our storage unit manager that the guys just unloaded everything without separating these labeled items. When they were almost done unloading, they were told about the pink boxes, at which point they apparently took out all the furniture and boxes, searched for the pink boxes, and stuffed everything back in.  Bens did not mention this to us. Our bill was larger than expected, but now it makes sense that this was likely due to being charged for the unnecessary re-arrangement.  4. We had asked for an aisle to be created in the units. Instead, the movers left space in the rear of the units, but the front is completely packed, making most items inaccessible. We have of course tried to resolve this with Ben's, asking at a minimum for the unit to be rearranged to fix the problems described above. We got the runaround, with canned responses. We even reached out to the owner Benjamin *. G********** directly, thinking his staff may not be alerting him to problems. But no, he parroted their unhelpful canned responses.