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Business Profile

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The Spectrum

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Spectrum has 2 locations, listed below.

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    • The Spectrum

      275 E Saint George Blvd St George, UT 84770-2954

    • The Spectrum

      369 N 100 W Ste 1 Cedar City, UT 84721-3590

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched from spectrum internet to fidium fiber, once I did my spectrum channels are not available on my app. They are telling me I have to use their internet to access all my cable channels. I pay for all my TV channels and it seems like they are trying to force the use of the internet to access what I pay for

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From 05/27/2023 I paid 41.50 to 09/06/2023 my bill in crease to 71.70 and I had all bad connection with the company since I started service. I ask Will the credit the account for each week and each time I had trouble shooting and technical issue.. they refuse to make the customer appreciate I just want my money for each month return to me by refund it to the debut card that was registered to pay the last month billing in 08/2023.

    • Initial Complaint

      Date:12/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our internet has been down since yesterday evening, with the expectation that it would be up at some point last night, it never was and is now that it's the evening of Christmas Eve, and this loss of connectivity has substantially cost our business by losses on one of our best days of the year, after a year of staffing issues and other things, we have had to deal with as a small restaurant, we were really hoping that we were going to be able to have a Christmas Eve party which we have advertised throughout the area. We have lost over $1000 in revenue today due to having no internet and no response from the company on when the internet would be restored. All of our point of sale machines (registers) require the internet.

    • Initial Complaint

      Date:12/24/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business is a digital marketing company, specifically focused on website design and online marketing, we have had no internet for the last 2 days, beyond the fact that the company has not provided us with the price package which we agreed to when we signed up last week. So there's two issues here, for one. We were supposed to be getting a discounted package, and two, we've had no internet which is costing us money as our clients rely on us to manage their websites, and make adjustments, which we now are unable to because of this outage. We are losing not only money each day, as an average value of about $2000 per day, but we are possibly losing clients who depend on us to handel their website, post Christmas messages on social media, etc. There's no update, and we were not received any response even though we were told when we signed up that they manage issues for businesses within 24 hours which is one of the pushes that they used when speaking with us, was that our home internet was not guaranteed which is why they said if you have business internet you have much more a much better response time, and things are taken care of within 24 hours, compared to personal internet which may take longer. We have also lost personal home internet as well.

    The Spectrum is NOT a BBB Accredited Business.

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