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Business Profile

Pest Control Services

Southwest Exterminators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Southwest Exterminators's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southwest Exterminators has 2 locations, listed below.

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    • Southwest Exterminators

      1031 S Bluff St Ste 111 St George, UT 84770-5206

    • Southwest Exterminators

      PO Box 912044 St George, UT 84791-2044

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill for $30.00 for services that was preformed on the property on Aug 17 at 10:56am. I have security cameras on the property and after a review I have found that the company did not show up on that day as well as any other days. I called the company multiple times to find out the details and was only able to leave a voicemail. I have also tried to contact them by email with no response from any of the sources. I just don't feel I should pay the bill as well as I want to cancel the services and any contracts that I may have.

      Business Response

      Date: 08/29/2023

      This was a misunderstanding with the schedule. I have a total of 8 screen shots to show the text conversation between the client and I. In short, the client was never charged and the pest control service had to be rescheduled due to rain. The client thought she had been charged but realized after our conversation that she has not been charged. 

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