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Business Profile

Amusement Parks

The Rush Funplex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card several years ago that was not supposed to expire. When I took it in on November 23rd 2024 to use it (card had $100), they told me they no longer accepted those cards. They said they could transfer it to a new card, so I agreed. After they put it on the new card, I asked how much I had left, and they told me I only had arcade credits. I no longer had my funds that could be used for activities, food and drinks. I feel misled and like I was stole from. There is no way to reach corporate and the staff at the store will do nothing to rectify.

  • Initial Complaint

    Date:05/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It’s a give money for tickets place but all their prizes above 10k are not real. They claim back order on simple items every time and don’t actually have any of the prizes they claim you can have. It’s unethical to trick families into spending 100s of $ but once they do. They are told to say it’s on back order by their boss. It’s an ongoing issue and needs real investigation to show they are tricking families into trying for things they don’t have false advertising at very least

The Rush Funplex is NOT a BBB Accredited Business.

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