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Business Profile

Apartments

Maison's Landing Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/02/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 7th, we received a notice from our landlord saying that if we choose to extend our lease, our rent would go up.On June 29th, I called our leasing office and told them I /needed to give notice that we didn’t plan on renewing our yearly lease. I was told it could be emailed in. I sent an email on June 29th through our resident portal. I received a confirmation email from them. I took this to mean that they had received my 60-day notice but I needed to give them a 30-day notice if we did not intend to go month-to-month or had a date at which month-to-month would be finished. I called the leasing office on Friday, July 29th, to give my 30 day notice because we did not need to execute a month-to-month lease. I was told I had not given 60 day notice and would have to come in to sign official 60-day notice papers. I went into the leasing office that afternoon to explain that I had given notice by showing them the email I sent and the one they sent back. At this time, I was told that my notice was not official because I had not signed official documents provided by the office. I told them that I was never told about official papers that had to be signed. 3
    I called the leasing office on Friday, July 29th, to give my 30 day notice because we did not need to execute a month-to-month lease. I was told I had not given 60 day notice and would have to come in to sign official 60-day notice papers. I went into the leasing office that afternoon to explain that I had given notice by showing them the email I sent and the one they sent back. At this time, I was told that my notice was not official because I had not signed official documents provided by the office. I told them that that I was never told about official papers that had to be signed. The said that since I didn’t give them 60 day “official” notice, I was obligated to stay until September 27th and would be charged $2943 plus utilities. I thought I did everything I was supposed to do. 6*

    Customer Answer

    Date: 08/03/2022

    The business that I am lodging a complaint about is Maison’s Lansing. It is located in Taylorsville, Utah.   Thanks for your assistance!

Maison's Landing Apartments is NOT a BBB Accredited Business.

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