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Business Profile

Dentist

Genesis Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Genesis Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Genesis Dental has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a dental bridge done at Genesis Dental at the district paid in full. It's done incorrect and I was in the process of re-doing it while had another tooth pulled out to get an implant. They showed me $300 for bone graft(insurance does not cover) and $12 for extraction(90% covered by insurance). I received a bill for $427 while insurance paid 90% of extraction as I was told. I never refused to pay for the services received I just questioned the bill amount difference. I was told by the office manager Amy that there was an emergency visit. I explained there was no emergency at all, it was a scheduled appointment and asked to talk to the doctor Boyack. She didn't let me talk to the doctor and said that "the doctor does not want to talk to you". Unprofessional behavior. If a licensed doctor in the middle of treatment refuses to talk to his patient of 8 years then I need a refund for the bridge so I can replace it elsewhere. Amy called and said: "We are not going to refund for the bridge, we'll not replace the bridge, the doctor will not talk to you, we are taking off $427 and it's not up to you it's up to us and I'm going to disconnect the call". HORRIBLE, HORRIBLE experience.
      They are keeping the money for the bridge which needs to be replaced (the amount is 5 times more than $427) and I still have the alternative wax bridge with me as I was supposed to go to the lab.

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