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Business Profile

Medical Alert Systems

Smart Med Alert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Alert Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business, Smart Med Alert, is using our business name, RPM Healthcare, as the company name for their payment transactions. We have had numerous calls from their customers trying to cancel their subscriptions because they see "RPM Healthcare" on their bank or credit card statements next to a $39.95 charge. RPM Healthcare does not bill consumers directly. We have tried to contact Smart Med Alert by phone, email and web form to request that they change the name they use for billing and have not received a response after more than a month. This is potentially damaging to our reputation and has taken time away from our support staff being able to help our own customers. While Smart Med Alert may offer a legitimate med alert subscription service, their use of our name and difficulty with contacting them suggest possible fraudulent activity.

    Business Response

    Date: 05/21/2025

    Hi ****,

     

    This is the first time hearing of this.  Our Legal Name is RPM Healthcare. I have spoken to our bank to make a change on our end.  the bank put that on transactions because that is our legal name.  I called and left a voicemail with you to discuss.  And no we are not a fraudulent company.  Look forward to speaking to you soon.

     

    Thanks

     

    ***** *****

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has seizures. I purchased this smartmed watch because it said it would alert you if there was a fall and it had GPS and they would send out the ambulance. She was at school it went off the ambulance was sent 40 miles away to the house. That's very alarming because this is medical minutes matter could be life or death. When I called and asked why they sent it to the house instead of the school they told me that dispatch probably failed to look and that could happen. not an acceptable response from people providing medical services that we are paying for . I discontinued the service sent the watch back and would like a refund

    Business Response

    Date: 11/10/2023

    ****, 

    I am so sorry this has happened.  I totally understand where you are coming from.  we will look into this issue and get it fixed.  Ana is going to reach out to you on the number you provided.  We will of course issue a full refund.  Please send the device back so we can give you refund on the device as well and so we can see what the problem is.  

    Thanks

     

    Brian C****

    Customer Answer

    Date: 11/13/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *********

Smart Med Alert is NOT a BBB Accredited Business.

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