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Business Profile

Training Programs

Tanner Training LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased The 30-Day Cash Flow Blueprint course from Tanner Training about 11/7/2024. SO FAR I HAVE PAID $332.84 WITH ANOTHER PAYMENT THAT WILL BE CHARGED TO MY CREDIT CARD ON 1/6/2025 FOR 166.42 BRINGING MY TOTAL UP TO $499.59. The total cost is $1997.00 set up to be paid over a twelve month period charged to my credit card. As I started to go through the course I noticed that in order to actually learn I needed to purchase coaching. I was not made aware of this until I actually started the course. I have made several attempts to contact them, called, sent emails and even tried their chat on the web sight. No results. I want to cancel this course, get a complete refund, and have the automatic payments canceled ASAP.

    Business Response

    Date: 01/03/2025

    Thank you for the opportunity to address this matter and provide clarity regarding this customers concerns.
    After reviewing the complaint, I can confirm that we have been in consistent communication with the customer to resolve their concerns. Below is a summary of the actions taken to address the issue:
    Refunds Issued:
    All payments made for the 30-Day Cash Flow Blueprint course, as well as the purchase for the 4 Pillars Small Group Coaching as well as any subsequent charges, have been fully refunded.
    Screenshots of the refund receipts for each transaction have been attached to this response for verification.
    Cancellation of Future Payments:
    We have stopped all future scheduled payments when they originally requested the refund, including the $166.42 installment that was set to be charged on 1/6/2025.
    The customer was informed of this action, and we verified the cancellation with her via email.
    Communication with the customer:
    We provided detailed responses to the inquiries and concerns through multiple email correspondences.
    Screenshots of these communications, along with the attached refund receipts, are included in this response to confirm our efforts to address their concerns promptly and thoroughly.
    Coaching Clarification:
    The course The 30 Day Cash Flow Blueprint purchased does not require additional coaching to benefit from the core content. Coaching is an optional add-on for those seeking further personalized guidance.
    In summary, we have refunded all payments the customer has made, canceled all future payments, and provided thorough documentation to them for review. At this time, there is nothing further to refund, as all payments were addressed upon the initial request.
    We value our customers and strive to provide transparent and exemplary service. If the customer has any additional concerns or requires further assistance, we remain available to resolve them promptly.
    Thank you for your attention to this matter.
    Best regards,
    Cheryl S****
    Customer Care Team 
    Tanner Training LLC
    **** * ******* **** **
    Taylorsville, UT 84123
    **************************************
    Attachments:
    Refund screenshot receipts for all payments she requested be refunded.
    Screenshots of email communications with Ms. *****.

    Customer Answer

    Date: 01/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Tanner Training LLC is NOT a BBB Accredited Business.

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