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Business Profile

Auto Repairs

Royal Auto Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Royal Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Auto Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my 2011 Chevy Silverado 2500 HD LTZ der max in for a head gasket change and they charged me for the set, When I left the shop a block away my truck wouldn't shift and started dumping oil out of the exhausted and white smoke. I called the shop and the person who worked on it said I only replaced one head gasket and told us he didn't know why our truck was acting like that. I called the shop and spoke to Joel the shop manager and he said he would contact the owner and see what they could do. Joel never called back, we called a week later and let him know we haven't received a call. He said that he never said he would contact the owner, he gave us an email address and said the email would go directly to the owner. We sent an email on July 5th explaining everything that happened. No response. We emailed again on July 8th and gave them 48 hours or we would go to the BBB. No response. The problem is we went in there without a truck drove completely fine, and shifted perfectly, we couldn't even tell there was an issue, the only reason we knew was that we put a code checker on it. We paid $6,447.36 and 5 minutes out of the shop we have, not only the same issue, but now a transmission issue, and who knows what else. Or truck was dumping oil and white smoke out of exhausted, and now it won't even start. We are talking about $10,000 plus in damages. They cant even call us back and say sorry or make it right? They charged us for 2 head gaskets and they only put 1 in, I don't even know what else they did to is.

    Royal Auto Group is NOT a BBB Accredited Business.

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