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Business Profile

Bowling

All Star Bowling and Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my kids here and paid for laser tag and $20 game card for each. The laser tag vests quit working. Half the games took our money and wasn't given a refund. I told staff and they were very inconsiderate and didnt care about the complaint and no supervisor was there either. I took my kids there 12/2/23

    Business Response

    Date: 12/07/2023

    Good Afternoon *******, 

    My name is *****, I'm one of the Managers here at Allstar Bowling and Entertainment in ******. I received the message about your experience here on the 2nd and I want to apologize for everything that happened. I would definitely like to help resolve this and make it right for you guys as it appears you guys didn't get the best service or experience that we try to provide. I see you guys would like a refund for everything that happened to which I totally understand. If you could provide me with some more information as to what time you guys were here that day I can go back through our system and get an accurate number that we can refund you. Or if you guys would like we have some free drink (non-alcoholic) coupons as well as free Bowling, ********, Laser Tag and Bumper Car coupons if you guys would be open to trying us again in the future. Once again I am very sorry for the experience you guys had here and I'm looking forward to hearing from you. If you have any questions, my contact info will be below. Thanks!

    ********************* *************)

    **************************************************************

     

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online reservation for two lanes/ two hours (with shoe rental), total of $184 which was drafted on 10/23/2022. I needed to change my reservation since the Company does not allow refunds, ever, no matter the notice. I have submitted emails and messages to which I have not received any replies. I have been told that they do not have documentation of my reservation (enclosures attached will show my proof of reservation/payment). I would like a refund noting the reason for the booking was a teen birthday party and that time has since lapsed for needs of services. My enslosures will show an email to the company to which was not responded to. This enclosure will contain my reservation email and payment confirmation from my bank account.

All Star Bowling and Entertainment is NOT a BBB Accredited Business.

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