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Business Profile

Grocery Store

Go-Fer Foods

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22, 2023 about 5:30 I stopped at Ray's Go-Fer in Tooele to tank up my car. As I started to fill a significant leak developed at the handle swivel joint. I attempted to reduce the leak by lifting up on hose but to my dismay the entire hose separated and continued to pump fuel. I ran into the convenience store and told an employee to hit the emergency stop. After the flow stopped two employees came out with some absorbent material and poured that on the spill. I pulled over to another pump and filled up. It was needless to say a terrifying situation! A few days later I noticed on my Visa account that there was two charges from Ray's, one of which was the charge for the spilled fuel ($21.13, about 5 gal fuel). After attempting to contact Ray's by phone, by letter and social media I have yet to hear anything. The malfunctioning pump was their responsibility not mine! All I'm asking is a return of the $21.13 to my Visa

Go-Fer Foods is NOT a BBB Accredited Business.

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