Complaints

This profile includes complaints for Silver Pines Condos's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Silver Pines Condos

  99 E 860 S Vernal, UT 84078-7602

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  Silver Pines Condos

  8703 S Sandy Pkwy Sandy, UT 84070-6413

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment two years ago. The apartment was in quite poor repair when I moved in, but I photographed all the most obvious damage before moving any of my things into the apartment.
  
  Over the course of those two years, they never addressed any of the complaints I raised, even about fairly serious issues like a barely functional air conditioner, a massive leak in the mechanical room ceiling, and black water often coming out of the pipes. If they sent a maintenance person to look at things at all (which was about 50% if the time, and not until days or even weeks after my complaint) he would look around for maybe ten minutes, say he couldn't find anything wrong, and leave.
  
  And the parking: I was supposed to have two reserved spots, but quite often they were taken by random jerks, and management told me, "sorry, nothing we can do." There were times I had to park a quarter mile up the street and walk to my own apartment.
  
  Finally, after a fairly ridiculous rent increase, I was done. I moved out. It took them almost two months to get my security deposit back, and even that was only after bugging them about it three times: twice by email and once in person. And, when I received it, there were several deductions for things that were damaged when I moved in. I had photographic evidence showing the damage was pre-existing, but after reaching out two more times and presenting the evidence, they just ignored me.

  Business Response

  Date: 08/14/2023

  The blind slats were not broken when he moved in. The move in inspection was completed with both tenants as well as the property manager. Both tenants signed the inspection and the blinds were marked as good. As in none missing and functional. The tenants are welcome to another copy of that inspection. The tenant was offered a renewal lower then market rent and he was back and forth and did decide not to renew and move out. The tenants maintenance concerns were addressed in a timely manner. There is 2 assigned parking spaces per unit. The complex does have a towing service and several emails have been sent to all tenants as well as signs posted at the entrance of the complex. The deposit was mailed several times to the correct address. This is an invalid complaint.

  Customer Answer

  Date: 08/14/2023

  Blind slats were clearly damaged upon moving in, as can be seen in the photograph attached. The timestamp taken an the photo also clearly shows the date May 28, 2021. One slat is clearly broken, and several more missing on the left in the image.

  I have repeatedly provided this obvious proof of pre-existing damage.
  

  Business Response

  Date: 08/23/2023

  The blinds were not damaged at move in. The tenant did sign the move in inspection as to the condition. I do not believe that the pictures were taken on the day of move in.

  Customer Answer

  Date: 08/23/2023

  Okay, let's assume you're right for a second. Let's assume that, on the day I signed the lease, I carefully read every one of the many bits of paper you had me sign. Let's assume I had time for a very thorough inspection before singing anything. Let's assume your inspection was infallible and could not have missed anything. Let's assume I took the picture when I moved out and then falsified all the metadata on the image.

   

  Let's assume all that, and then we have to ask:

  - Where are the furniture marks from my couch then? I had it quite close to the window, so the indentations in the carpet should be visible.

  - If I was going to go to all the work to falsify the photo, why would I not do the same for the scrape in the kitchen which you seem to think takes $80 to fix? I've freely admitted to that one.
  

  - Again, if I was going to falsify photos, why not the door stops too? Those were most definitely missing when I moved in, but since I have no proof I've graciously let that one slide.

   

  I'm not the only one who had experienced this either. I spoke to my Grandparents recently, who spent some time in your apartments several years ago and didn't receive a dime of their deposit back in spite of leaving it in perfect condition. A quick Google search for reviews shows a pretty staggering number of other people with similarly poor experiences, many of whom indicate issues with their security deposits. Seems to be a pattern.
  

  Customer Answer

  Date: 08/24/2023

  Attached is a screenshot showing the date taken, highlighted