Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7,2024 the Richfield store sent out 2 employees to relinquish my grandfather's items. They had sent the cops also. The employees told me they were picking up the laptop also that was on my accoununt and I said no I am calling to make a payment on that account. I called and miss Britt was trying to say I had to make a whole month payment. I said no I am paying 2 weeks which was $232.00. That took me to4 the 21st and then miss Britt said after I pay off the laptop and the tires they will not do business with me again.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally called to make a payment to get ahead, but Before making a payment I had asked the clerk what my balances were for my leased items, she originally gave me a start off balance of 863 or roughly around there, she stated my pay off balance was 840. me as a customer i was not understanding why my balance had gone down only 20$ from the beginning balance when i had made a 84 payment prior. the clerk transfered me to the Manager Brit. She told me there was some insurance i was paying for plus the taxes. I understand the tax part but i was never aware of insurance and if i was it was misproperly explained or i would have declined. I notified Brit the manager i did not want insurance she kept stating she is not taking it off i need to make a payment now or she will take my stuff. My monthly payment isnt due til 4/25. today is 4/14. I was dissatisfied of how she handled everything. I still was not understanding why it only dropped 20. I called another location cause i just did not understand anything happening with my account. This other store was great. they expained properly nd had it make alot more sence. I gave the Richfield store a 1star rating just because the way they handled my situation and it took a whole difference store to do there job. i do not see what they see on there screen.by telling my account dropped only 20 when 71 after fees, went towards the principle balance didnt make sence to me. By giving the store a one star rating I have recieved an email from EZ Furniture stating if i dont take it off within one hour she will be picking up my product.I do not think its fair for her to pick up my item when i am current on my lease, rather than for my rating on google. my opinion they do deserve a 1 star it took another store to give me details where my funds were going to. I couldnt go in and talk to the manager because she is the conflict of the problem and all she is doing is threatening to take my items for no good reason.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased 3 mattresses from the Richfield store about a year ago give or take. we have been making the payment when necessary and sometimes due to our payday landing couple days after the payment due date, when making the payment, we also paid all the fees that were due at the time of payment, which we understand its a two dollars a day for late payment. when we were on our last payment i was advised from a agent i would need to call in to have my payment be processed which we did, a male answered i did not get his name, when we called in to get last payments made, because 2 of 3 mattresses were the same amounts when they tried running my card only 2 of 3 leases went through because the system was recognizing a duplicate payment on the same card, i ended up giving the agent a different card number so he could get the third lease completed, he claimed to be still getting the same error of duplicate payment. he then set an expectation he would wait for a few hours to reprocess and make sure he would get that last payment through by end of day. i advised him if he could please do that because i did not want to be charged a late fee due to an error not on my end. the next morning i had recieved a receipt in my email for the last payment but i noticed it was two dollars higher then what i was quoted. i did not want to call in as i wanted proof for what they had to say so i used the texting method. the gentlement admitted to me it is his fault he did not run my card because he stepped out of the office.he should have left this task for another agent to assist as per there rules they know its a 2 late fee each day. because of his lack of communication i am being penalized an extra day. I explained to him it was not fair for me to be penalize for something out of my control. i also dont like the fact He still ran my card knowing the fee was there without my consent he could have communicated with me before running my card for a different amount he orginally said.