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Business Profile

Spa

New Image Day Spa, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your Name: ******* ****** ******** Business Name: New Image Day and Med Spa
    Business Location: **** * ***** *** ***** ********** ******** **** *****
    Complaint Type: Employee Treatment / Workplace Ethics
    Public/Private: Public

    Complaint Summary:
    As a former Spa Director at New Image Day and Med Spa, I am reporting unethical and exploitative workplace practices that reflect poorly on this business’s treatment of its staff. I was promoted internally to a director role without any formal training or adequate compensation. I was expected to work excessive hours, often responding to clients and staff after hours and covering shifts on the floor without additional pay.

    I was misclassified as a salaried employee, even though my role involved non-exempt duties such as front desk coverage, client services, and micromanaged scheduling. I was not paid for overtime, was required to purchase and use my personal laptop and phone for company operations, and was treated unprofessionally by leadership when I advocated for fair pay and support.

    After returning from a approved vacation, I was blindsided with a demotion and told I would be placed under the same manager who had previously mistreated me and shown poor leadership.

    These practices violate fair labor standards and reflect a toxic management culture. I am filing this complaint so that potential employees and clients are aware of these internal issues and that this business be held accountable for their mistreatment of staff.

New Image Day Spa, Inc. is NOT a BBB Accredited Business.

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