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Business Profile

Brushes

Hairstreaq

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brushes.

Complaints

This profile includes complaints for Hairstreaq's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hairstreaq has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hairstreaq

      9418 S Feulner Park Rd West Jordan, UT 84081-6212

    • Hairstreaq

      2262 S 1200 W West Bountiful, UT 84087-2564

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and received 5 brushes. One of the brushes arrived damaged. I have reached out to the seller to request an exchange via email x4 with NO response. I have also called the number listed on the seller's website muliple times, but the phone advertises for trips, says it's busy, or has a msg, "You've been upgraded to save $100's of dollars!" Their customer support is non-existent, and their contact phone number is falsely reported on ***************************************. This is extremely poor customer service and false information provided their website!

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 3 brush package from them, but only received 2 of the brushes. I immediately emailed their support email, but after 2 months I have had no reply to the email. I also have sent a message to their Facebook messenger account that is listed as a contact method. I have also tried their telephone number but have never had success getting it to ring.

    • Initial Complaint

      Date:10/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a 3-pack of hairstreaq brushes on 8/28/23. The order number is *****. The order came to $39.99. When the order arrived, I only received one of the three hair brushes. I emailed the company On September 4th, 11th, 12th, and October 12th regarding the issue and have received no response. I have also tried to call the company, but the phone number does not work. I also reached out to the company on Facebook and received no response

      DHL tracking Number: ***************************** 
      I would like my money back or the product I ordered. They stole my money.

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item Ordered: (3) Hairstreaq Hair "detangler" brushes
      Date Ordered: 08/19/2023
      Received Delivery: 08/26/2023
      Order Number: #*****

      I was not happy with the product, it did not "detangle" the hair as advertised and I wanted a refund of my payment (and I would return the product). I have emailed the company three different times (per the return policy on their website) with NO response. I also attempted to call the company on the phone listed on the website and the phone goes to a busy signal, no way to leave a message and I never spoke with anyone. Always only got a busy signal when I called. I have copies of all the emails I sent.

    Hairstreaq is NOT a BBB Accredited Business.

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